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IQPC 14th Annual Call Center Week in Las Vegas – Great Topics, Exhibit Hall and Networking

The 14th Annual Flagship Event, Call Center Week, attended by Tracy Thompson and Stephen Ferber, proved to be a very worthwhile event, once again.  Members of the Golden Gate BPO team have been attending this event for about 9-10 years and, although always beneficial, the positive momentum we have seen over the last 3-4 years ... Read More

Golden Gate BPO’s Stephen Ferber attending 20th Annual CRMC Conference, June 17th – 19th, 2013 at Hilton, Chicago

“This will be my first time attending the CRMC, Customer Relationship Management Conference, and our first year as an organization getting involved with this group,” according to Stephen Ferber.  “After hearing many great things from colleagues in the industry, speaking with the leadership of CRMC and reviewing the agenda and attendees, it was apparent we ... Read More

Guatemala’s Advantages – Serving the US Market with Outsourced Call Centers and BPO Services

      Guatemala Overview Largest population in Central American Region (over 13.5 million) Close proximity to the US due to its location in the northern part of Central America Due to human resource availability, operations can scale significantly GDP is US$ 67.8 billion, and currency risk rating of the quetzal is BBB – by ... Read More

Golden Gate BPO Execs Attending IQPC’s 14th Annual Call Center Week in Las Vegas, June 10-14, 2013 at Caesar’s Palace

“This will be my 7th year attending this exceptional event,” stated Stephen Ferber, Managing Partner of Golden Gate BPO Solutions.  “The event is dubbed by IQPC as their ‘Flagship Conference’ and for good reason.  Over the years it has grown to over 1,000 attendees, representing a great cross-section of our industry, company and industry-wise, with ... Read More

When Will my Grocery Store Stop Outsourcing Bananas?

Article by Tracy Thompson It seemed like a simple question to me.  Why can’t I buy
 bananas grown by my  grocery store in Phoenix?  Apparently my grocery store 
doesn’t grow bananas. In fact, the store manager looked at me like I was insane
 when I asked if I could get the address of the cattle ... Read More