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Guidelines are The New Policy

If you’ve watched or read the news over the past several weeks – or even if you haven’t – there’s a big chance you’ve heard United Airlines’ name mentioned more than a few times.  It’s been quite a few months for United – first with not allowing two teenagers on board for wearing leggings, and ... Read More

Let’s Face It, In So Many Ways US Onshore Delivery Makes Sense

One thing that I have noticed working in the contact center services space is that those of us in leadership positions can so easily get distracted by the chatter around various flavor-of-the-month delivery models.  But, sometimes the best possible alternative is the one closest to home.  This is really the case with US onshore contact ... Read More

Top 5 Things I’m Looking Forward to at the 2017 PACE Convention & Expo

As a newcomer to this industry, I’ve spent the past several weeks getting myself immersed in all things customer engagement.  From soaking in industry research to reading relevant articles and news to learning our own business at Golden Gate BPO Solutions, it’s been quite an undertaking.  One thing that is apparent is the seemingly hundreds ... Read More