by admin | Jul 28, 2017 | Blog
On June 16, 2017, the business world shook when retailer juggernaut Amazon bought Whole Foods for $13.4 billion. On the outset to some, this deal will have major implications in the way we shop for groceries. For example, Amazon has made it clear that they intend to...
by admin | Jul 24, 2017 | Blog
One constant in BPO delivery is that nothing stays the same for very long. Just consider how different offshore and nearshore destinations were perceived a decade ago. Admittedly, back then there were far fewer locations vying for outsourcing investment, but among the...
by admin | Jul 19, 2017 | Blog
As a 17-year-old, I tend to use social media quite often (yes, that’s an understatement). There are some social media platforms I think are fads and will eventually lose my attention soon, but there are others that I truly believe will be relevant for the rest of my...
by admin | Jul 17, 2017 | Blog
As the CEO of a global contact center services company, I have been lucky enough to see what makes for a good delivery point. Equally, my travels have also provided me with insight on what can limit a location’s BPO effectiveness. Making a poor choice can be...
by admin | Jul 10, 2017 | Blog
As a devoted watcher of CBS’ weekly investigative journalism program, 60 Minutes, it was ironic that on a recent Sunday night as I was packing to leave for Call Center Week in Las Vegas, an insightful report on artificial intelligence (AI) was featured. This could not...
by admin | Jun 27, 2017 | Blog
Over the course of the past several years, there have been noticeable changes in how consumers manage their banking relationships. While brand loyalty and customer retention was something banks could count on even fifteen years ago, today is a whole new ball game. In...
