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Archive For: Call Center Consulting

Evolving Channel Selection Imperative For Outsourcers In 2017

‘What’s past is prologue’ – William Shakespeare, The Tempest Upon reflection, it is amazing the extent to which elements of the past foretell the future.  In many cases, such events are highlighted in contemporary popular culture.  This was certainly the case during a recent episode of the popular AMC television show Halt and Catch Fire.  ... Read More
 

A Better Way to Deploy Cloud Contact Center Software

Chances are likely your customer service agents are already using cloud contact center software. But when you think about it, your agents are only partially in the cloud. After all, they are still operating on physical machines like laptops, desktops and tablets. This hardware is expensive to purchase and maintain, especially for large contact centers ... Read More