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Archive For: Call Center

Top 5 Things I’m Looking Forward to at the 2017 PACE Convention & Expo

As a newcomer to this industry, I’ve spent the past several weeks getting myself immersed in all things customer engagement.  From soaking in industry research to reading relevant articles and news to learning our own business at Golden Gate BPO Solutions, it’s been quite an undertaking.  One thing that is apparent is the seemingly hundreds ... Read More

Evolving Channel Selection Imperative For Outsourcers In 2017

‘What’s past is prologue’ – William Shakespeare, The Tempest Upon reflection, it is amazing the extent to which elements of the past foretell the future.  In many cases, such events are highlighted in contemporary popular culture.  This was certainly the case during a recent episode of the popular AMC television show Halt and Catch Fire.  ... Read More

A Better Way to Deploy Cloud Contact Center Software

Chances are likely your customer service agents are already using cloud contact center software. But when you think about it, your agents are only partially in the cloud. After all, they are still operating on physical machines like laptops, desktops and tablets. This hardware is expensive to purchase and maintain, especially for large contact centers ... Read More