by admin | Jan 26, 2017 | Blog, Call Center, Call Center Consulting, Consulting, Jamaica
One of the things that I love about working in contact center services is watching the evolution of this business. Having spent a great deal of time working with clients requiring nearshore support, I have come to appreciate the quality that can be found in Jamaica...
by Stephen Ferber | Aug 18, 2015 | Blog, Consulting
There are times in life where we choose to pay more for something. Imagine you are celebrating your tenth wedding anniversary. You are financially stable. Do you celebrate at the $5 all-you-can-eat pizza buffet or do you choose the 4-star fine dining establishment...
by Stephen Ferber | Apr 21, 2015 | Blog, Consulting
Is it idealistic to expect a cohesive, collaborative relationship with your client/vendor? by: Cheryl Gunn The vendor/ client relationship can be like an episode of ‘Dancing with the Stars’. You either glide together seamlessly and beautifully across the floor, or...
by Stephen Ferber | Apr 19, 2015 | Blog, Consulting
By: Tracy Thompson You know the feeling. Your heart beats a little faster. You lose all sense of time. You can’t think of anything else from the moment you wake up until you go to bed. You can’t wait to go to work. You have passion for what you do. “No one likes their...
by Stephen Ferber | Apr 2, 2014 | Consulting, Press Releases
WESTON, FLA. – Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, added a state-of-the-art, multi-channel contact center with a current capacity of 550 workstations, scalable to 1,000 workstations, in...
by Stephen Ferber | Feb 11, 2014 | Consulting, Press Releases
FOR IMMEDIATE RELEASE February 11, 2014 Golden Gate BPO Solutions Grows its Global Footprint With a New Multi-Channel Contact Center in Belize City, Belize Weston, Florida, February 11, 2014 – Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of...
