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September 2017 Insights

Features include: Automation in the Contact Center is a Reality – Time for a Reality Check on Indian BPO – In-House Contact Center Benchmark Report, The Highlights

In September 2017, Hurricane Irma hit the Caribbean and the surrounding areas: “For BPOs in the Dominican Republic, the safety of our employees is of paramount importance.” Read more about what our CEO, Stephen B. Ferber, and other BPO executives had to say about the significant preparations that were made by all BPOs in the region to keep employees safe and prevent service dropouts as Hurricane Irma passed through.

Read more: http://www.nearshoreamericas.com/hurricane-irma-dominican-republic-bpo-preparations/
 

August 2017 Insights

Features include: The Inc. 5000 – Twice as Nice, Summer Reflection – Travel Customer Experience, and It’s In the (Grocery) Bag – How Amazon Will Change the Grocery Game
 

The Inc. 5000 – Read Our Story

Every entrepreneur dreams of the moment they’ll make it to the Inc. 5000. Our CEO and Managing Partner Stephen B. Ferber sits down with B2BNXT, an online resource that spreads ideas to help B2B organizations uncover growth opportunities, to share how we differentiate ourselves and how our becoming a valued resource and partner has paved our way to the Inc. 5000. Read More
 

In-House Contact Center Benchmark Report

Every entrepreneur dreams of the moment they’ll make it to the Inc. 5000. Our CEO and Managing Partner Stephen B. Ferber sits down with B2BNXT, an online resource that spreads ideas to help B2B organizations uncover growth opportunities, to share how we differentiate ourselves and how our becoming a valued resource and partner has paved our way to the Inc. 5000.
 

July 2017 Insights

Features include: Artificial Intelligence is Here to Stay, Retail Banking – Are Customers Nickel and Diming Their Loyalty, and Decisions, Decisions – What Location is Right for Your Business