Golden Gate BPO

For the 5th Time, Golden Gate BPO Solutions Appears on the Inc. 5000 With a Three-Year Revenue Growth of 40 Percent

admin — Thu, 19 Aug 2021 14:17:41 +0000

Inc. Magazine Reveals Annual List of America’s Fastest-Growing Private Companies—the Inc. 5000 NEW YORK, August 17, 2021 – Inc. magazine today revealed that Golden Gate BPO Solutions is on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies […]

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Golden Gate BPO Solutions Ranked for 4th Straight Year on Inc. Magazine’s Annual List of America’s Fastest-Growing Private Companies – the Inc. 5000

admin — Fri, 23 Aug 2019 14:04:02 +0000

For the 4th Consecutive Year, Golden Gate BPO Solutions Appears on the Inc. 5000, Ranking No. 1743 With Three-Year Revenue Growth of 233 Percent NEW YORK August 23, 2019 — Inc. magazine today revealed that Golden Gate BPO Solutions is No. 1743 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s […]

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Golden Gate BPO Solutions Partners with ERC BPO and Extends it’s Global Operating Capabilities to Durban, South Africa

admin — Thu, 31 Jan 2019 13:30:57 +0000

FOR IMMEDIATE RELEASE: January 31, 2019 Weston, Florida: Golden Gate BPO Solutions, a global provider of customer management and contact-center and business-process outsourcing solutions, has announced a new operating partnership with ERC BPO (ERC). Headquartered in Jacksonville, FL, ERC has locations in the United States, Dominican Republic, India, and South Africa. Founded in 1999, ERC […]

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Golden Gate BPO Solutions Makes Inc. 5000 List For 3rd Consecutive Year

admin — Wed, 15 Aug 2018 20:33:21 +0000

FOR IMMEDIATE RELEASE: August 15, 2018 Inc. Magazine Unveils Its 37th Annual List of America’s Fastest-Growing Private Companies—the Inc. 5000 For the 3rd Time, Golden Gate BPO Solutions Appears on the Inc. 5000, Ranking No. 1,393 With Three-Year Revenue Growth of 340 Percent NEW YORK, August 15, 2018 – Inc. magazine today revealed that Golden Gate BPO […]

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Visit to Golden Gate BPO Montego Bay – Outsourcing and Contact Center Analyst Recap

admin — Mon, 13 Nov 2017 18:59:06 +0000

I have been lucky enough to visit deployments around the world as part of my work in the outsourcing field, and I look forward to the opportunity of doing so whenever I venture to an overseas territory. On a recent visit to Jamaica, I was fortunate to have the opportunity of popping into the nearshore […]

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Contact Center Risk Management Starts with Location Diversification

Jaime Weinsier — Mon, 06 Nov 2017 22:07:27 +0000

Not to be the bearer of bad news, but the world in which we live is a pretty unstable place. Whether it be politically, economically, or related to public security, a lot of things going on right now are causing uncertainty. The impact that this can have on contact center operations should not be underestimated. […]

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Don’t Ignore the Social Benefits Contact Centers Provide Communities

admin — Mon, 23 Oct 2017 18:18:27 +0000

Over the years, I have noticed one thing that often gets overlooked is the positive social impact of contact centers. As a CEO and owner of a BPO operation, I could not be prouder of the benefits that our investments provide communities at large. It is easy to forget the real quality-of-life improvements that a […]

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Picking the Right Size BPO Provider Need Not Be Difficult

admin — Mon, 16 Oct 2017 18:15:29 +0000

I am frequently asked by enterprise contact center buyers, “What sized outsourcer is it best to engage with for customer experience delivery?” Actually, there is no right or wrong answer to this question. There are some superb offerings in the customer experience space at the moment that are being provided by outsourcers with revenues ranging […]

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Social Media Customer Experience Means Having Diverse Capabilities

admin — Tue, 10 Oct 2017 18:03:41 +0000

I like to use social media. I have accounts on LinkedIn, Facebook andTwitter, just to name a few. It helps me keep up with news, family and friends (not to mention providing me with a forum for sharing my blogs). But, what amazes me is the extent to which social media has branched off into a maze of […]

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Voice Still Counts in the Contact Center

admin — Mon, 02 Oct 2017 13:56:50 +0000

I am not a fan of morning network TV news programs. To me, they have become a repository for B-list celebrity interviews and features about upcoming talent shows. But one item that caught my eye recently was a feature on Good Morning America about when consumers should pick up the phone, as opposed to using […]

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