Miami, Florida Contact Center

Location Overview:

      • Founded in 2007
      • Partnered with Golden Gate BPO in January 2015
      • 85 workstations with capacity to scale
      • Bilingual
      • Multichannel service capabilities
      • In-house IT and software development professionals
      • Operating 24 / 7

Core Capabilities:

      • Answering services
      • Appointment setting
      • CRM
      • Customer satisfaction
      • Lead generation
      • Multichannel support
      • Retention specialist
      • Overflow / after-hours support
      • Sales
      • Technical support
USA: Miami FL

Facility Overview

Benefits and Differentiators:

  • Market Leadership
    • Established in 2007 by experienced contact center management / ownership team
    • Advanced and mature sales and service contact center organization
  • Miami, FL Location
    • English, Spanish and bilingual agent workforce
    • Large, well-educated local applicant pool
    • Close proximity within US
  • Operational Excellence
    • Consistency and experience delivering to client standards / KPIs
    • Consistency and experience delivering high CSAT and QA scores
    • Culture of continuous performance improvement
  • The Human Factor
    • Experience and tenured middle Management – phenomenal agent workforce
    • Highly competitive, rewarding and positive company culture
    • Passionate people with high regard for corporate and client responsibility
  • Other Significant Advantages
    • Boutique venter ensures each client receives full attention
    • Ability to deliver services using in-house at-home agents
    • The technology “secret sauce” – internally developed proprietary tools and reporting
    • Prioritizes and ensures a great experience for employees and clients

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