Miami, Florida Contact Center

Location Overview:

      • Founded in 2007
      • Partnered with Golden Gate BPO in January 2015
      • 85 workstations with capacity to scale
      • Bilingual
      • Multichannel service capabilities
      • In-house IT and software development professionals
      • Operating 24 / 7

Core Capabilities:

      • Answering services
      • Appointment setting
      • CRM
      • Customer satisfaction
      • Lead generation
      • Multichannel support
      • Retention specialist
      • Overflow / after-hours support
      • Sales
      • Technical support

Benefits and Differentiators:

      • Market Leadership
        • Established in 2007 by experienced contact center management / ownership team
        • Advanced and mature sales and service contact center organization
      • Miami, FL Location
        • English, Spanish and bilingual agent workforce
        • Large, well-educated local applicant pool
        • Close proximity within US
      • Operational Excellence
        • Consistency and experience delivering to client standards / KPIs
        • Consistency and experience delivering high CSAT and QA scores
        • Culture of continuous performance improvement
      • The Human Factor
        • Experience and tenured middle Management – phenomenal agent workforce
        • Highly competitive, rewarding and positive company culture
        • Passionate people with high regard for corporate and client responsibility
      • Other Significant Advantages
        • Boutique venter ensures each client receives full attention
        • Ability to deliver services using in-house at-home agents
        • The technology “secret sauce” – internally developed proprietary tools and reporting
        • Prioritizes and ensures a great experience for employees and clients

About Miami, Florida:

      • The only US city to have been planned by a woman
      • The city of Miami is a part of the second-most populous metropolis in the southeastern US
      • According to the US Census Bureau, the metro area is the 8th most populous and the 4th largest urban area in the US with a population of over 5.5M
      • Has become one of the leaders in finance, commerce, culture, media, entertainment, the arts, and international trade; ranks in the top 10 in the US in terms of finance, commerce, culture, entertainment, fashion, education, and other sectors
      • In 2008, Forbes magazine ranked Miami “America’s Cleanest City” for its year-round good air quality, vast green spaces, clean drinking water, clean streets, and citywide recycling programs
      • Nicknamed the “Capital of Latin America” and is the largest city with a Cuban-American plurality
      • Boasts the third tallest skyline in the US with over 300 high-rises
      • The downtown area is home to the largest concentration of international banks in the US, and many large national and international companies
      • For more than two decades the Port of Miami, known as the “Cruise Capital of the World,” has been the leading cruise passenger port in the world and is the busiest port in both passenger traffic and cruise lines
      • A major tourism hub in the US, 2nd only behind New York City, and ranked 13th in the world including the popular destination of Miami Beach
USA: Miami FL

Facility Overview