Philippines Call Center Outsourcing

Location Overview:

  • Founded in 2011
  • Partnered with Golden Gate BPO in May 2015
  • 1,400 workstations with capacity to scale
  • Native English language and bilingual
  • Multichannel service capabilities
  • Industry-leading scalability and expertise
  • Located in Clark Freeport Zone
  • Operating 24 / 7

Core Capabilities:

  • Contact Center
    • Inbound and outbound
    • Customer care – service / billing / escalation
    • Sales – cross-sell, up-sell
    • Customer retention
    • QA and TPV services
    • Technical support
    • Lead generation
    • Email and chat
    • Collections
    • Surveys
  • Value Added
    • IVR services
    • Call prompting
    • Scripting services
    • Development services
    • 800 phone bank
    • Telephony
    • Social media
  • Beyond The Phones
    • Document and data entry
    • Mail order processing
    • Warranty / product registration processing
    • Medical and legal transcription
    • Special campaign support
    • Document scanning
    • Voice transcription
    • Accounting and finance

Benefits and Differentiators:

  • Market / Country Leadership
    • Established by experienced contact center management / ownership team
    • Advanced and mature outsourced contact center organization
    • Redefining the contact center job as a great career choice
  • Unique Offshore Location
    • English is primary language
    • Offshore economics / low cost labor market
  • Operational Excellence
    • Consistency and experience delivering to US standards / KPIs
    • Consistency and experience delivering high CSAT and QA scores
    • Culture of continuous performance improvement
    • State of the art facility – scalable, and sets standard in the country
  • The Human Factor
    • Phenomenal middle management and agents
    • Highly competitive, rewarding and positive company culture
    • Passionate people with high regard for corporate and client responsibility
  • Other Significant Advantages
    • Technology “secret sauce” – internally developed proprietary tools and reporting
    • Prioritizes and ensures a great experience for employees and clients

About The Philippines:

  • Officially the Republic of the Philippines, it is a sovereign island country in Southeast Asia situated in the western Pacific Ocean consisting of approximately 7,641 islands that are categorized broadly under three main geographical divisions from north to south: Luzon, Visayas, and Mindanao
  • A founding member of the United Nations, World Trade Organization, Association of Southeast Asian Nations, the Asia-Pacific Economic Cooperation forum, and the East Asia Summit and also hosts the headquarters of the Asian Development Bank
  • Considered to be an emerging market and a newly industrialized country, which has an economy transitioning from being one based on agriculture to one based more on services and manufacturing
  • Boasts the 36th largest in the world, with an estimated 2016 gross domestic product of $312 billion
  • Service industries such as tourism and business process outsourcing have been identified as areas with some of the best opportunities for growth for the country
  • Filipino and English are the official languages
Philippines Call Center Map
Philippines Call Center

Facility Overview