Competent and comfortable working with both Fortune 500 clients and with smaller boutique clients
Utilizes best practices and leading technology while understanding that every client is unique; adapt processes and systems to meet client needs
Long and distinguished tenure of executive and middle management team –the strength and experience of these teams helps to make the agents exceptional
Each member of the executive team averages over 15 years of experience in call center management; middle management teams average nearly 10 years of call center experience
Corporate structure provides a relatively flat organizational chart for a very important reason – to empower the management team to allocate resources quickly and effectively on a given client program when needed, without layers of management stalling the process
Because of this corporate structure, all clients have access to top resources for their programs whenever needed
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