United States Contact Centers

Location Overview:

  • Founded in 1986
  • Partnered with Golden Gate BPO in January 2017
  • 1,200 workstations with capacity to scale
  • Bilingual
  • Multichannel service capabilities
  • Individualized contact with customers to maximize up-sell and cross-sell
  • Located in 7 locations across 5 states
  • Operating 24 / 7

Core Capabilities:

  • Complete inbound and outbound services
  • CRM and customer service
  • Technical support and help desk
  • Customer retention / saves
  • Cross-selling and up-selling
  • Multilingual capabilities
  • Store / dealer locator
  • Interactive voice response support
  • Fulfillment of literature and products

Benefits and Differentiators:

  • Provides highly personalized service to customers
  • Competent and comfortable working with both Fortune 500 clients and with smaller boutique clients
  • Utilizes best practices and leading technology while understanding that every client is unique; adapt processes and systems to meet client needs
  • Long and distinguished tenure of executive and middle management team –the strength and experience of these teams helps to make the agents exceptional
    • Each member of the executive team averages over 15 years of experience in call center management; middle management teams average nearly 10 years of call center experience
  • Corporate structure provides a relatively flat organizational chart for a very important reason – to empower the management team to allocate resources quickly and effectively on a given client program when needed, without layers of management stalling the process
  • Because of this corporate structure, all clients have access to top resources for their programs whenever needed

Locations in the US:

  • North Bergen, NJ
  • Montoursville, PA
  • Trout Run, PA
  • Altoona, PA
  • Dubuque, IA
  • Platteville, WI
  • Headquartered in Bristol, CT
USA Contact Centers
USA Contact Centers

Facility Overview