Phoenix Contact Centers

Location Overview:

  • Founded in 1999
  • Partnered with Golden Gate BPO in January 2014
  • 420 workstations with capacity to scale
  • Bilingual
  • Multichannel service capabilities
  • Specializing in combining synergy and innovation to create the next generation of customer contact solutions
  • Second location in Bemidji, MN
  • Operating 24 / 7

Core Capabilities:

  • Services Provided
    • Customer care
    • Technical support
    • Enrollment / registration
    • Leasing support
    • Customer retention
    • Up-sells and cross-sells
    • Answering service
    • Telesales / renewals
    • Lead generation
    • Satisfaction surveys
    • Database management
    • Sales support
    • Tele-greeter / answering service
  • How We Do It
    • 24 / 7 / 365
    • Inbound telephone
    • Outbound telephone
    • B2C & B2B interaction
    • Email / chat / text
    • Social media response
    • IVR self service
    • Dedicated teams
    • Blended teams
    • Bilingual
    • Overflow / peak season support
    • Operations consulting
    • Technology development
    • Compliance consulting
  • Who We Do It For
    • Public / private / non-profit
    • E-Commerce
    • Healthcare
    • Technology
    • Consumer electronics
    • Multi-family housing
    • Financial services
    • Insurance
    • Publishing
    • Legal
    • Construction
    • Apparel
    • Utilities
USA: Phoenix, AZ

Facility Overview


Benefits and Differentiators:

  • “Synovation” – combining synergy and innovation to create the next generation of customer contact solutions
    • Utilizing people, process and technology to provide our clients with uncompromising service & superior performance
  • Experience
    • Award winning provider for leading brands
    • 17 years in business, management team with 2-3 decades experience
  • Integrity
    • Creating jobs and satisfied customers in the US
    • 100% of profits reinvested in company
  • Stability
    • Pioneers in quality and compliance solutions
    • High availability redundant systems
    • No debt – access to growth capital

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