Phoenix Contact Centers

Location Overview:

  • Founded in 1999
  • Partnered with Golden Gate BPO in January 2014
  • 420 workstations with capacity to scale
  • Bilingual
  • Multichannel service capabilities
  • Specializing in combining synergy and innovation to create the next generation of customer contact solutions
  • Second location in Bemidji, MN
  • Operating 24 / 7

 Core Capabilities:

  • Services Provided
    • Customer care
    • Technical support
    • Enrollment / registration
    • Leasing support
    • Customer retention
    • Up-sells and cross-sells
    • Answering service
    • Telesales / renewals
    • Lead generation
    • Satisfaction surveys
    • Database management
    • Sales support
    • Tele-greeter / answering service
  • How We Do It
    • 24 / 7 / 365
    • Inbound telephone
    • Outbound telephone
    • B2C & B2B interaction
    • Email / chat / text
    • Social media response
    • IVR self service
    • Dedicated teams
    • Blended teams
    • Bilingual
    • Overflow / peak season support
    • Operations consulting
    • Technology development
    • Compliance consulting
  • Who We Do It For
    • Public / private / non-profit
    • E-Commerce
    • Healthcare
    • Technology
    • Consumer electronics
    • Multi-family housing
    • Financial services
    • Insurance
    • Publishing
    • Legal
    • Construction
    • Apparel
    • Utilities

 Benefits and Differentiators:

  • “Synovation” – combining synergy and innovation to create the next generation of customer contact solutions
    • Utilizing people, process and technology to provide our clients with uncompromising service & superior performance
  • Experience
    • Award winning provider for leading brands
    • 17 years in business, management team with 2-3 decades experience
  • Integrity
    • Creating jobs and satisfied customers in the US
    • 100% of profits reinvested in company
  • Stability
    • Pioneers in quality and compliance solutions
    • High availability redundant systems
    • No debt – access to growth capital

About Phoenix, Arizona:

  • The capital of Arizona and most populous city in the state
  • With over 1.5M people, it’s the 6th most populous city in the US and the only state capital with a population of more than 1M residents
  • Known as the Valley of the Sun
  • Over the past decade, it’s been one of the fastest growing US cities, resulting in numerous entertainment establishments and businesses opening or relocating to the area
  • According to the US Census Bureau, over 30% of residents are natively bilingual
  • The labor force is over 2.2M, and office and administrative support is one of the top five employment categories in the market
  • Located in the Sonoran Desert, which is one of the wettest and greenest deserts in North America
  • The area basks in sunshine more often than any other major metropolitan area in the US – the sun shines on Phoenix approximately 300 days per year, or over 85% of its daylight hours
Phoenix Arizona Call Center Overview
USA: Phoenix, AZ

Facility Overview