• Home
  • /Inbound Call Center Outsourcing

Inbound Call Center Outsourcing

Many customers today prefer to handle customer service issues or transactions late at night – after their work is done and kids are asleep. How do you run 24/7 operations while ensuring exceptional service – especially in the call center? Similarly, your service organization may be asked to support new product launches or meet new, more demanding service level agreements within just a few weeks or months. This may require hiring people with different skill sets, adding new workstations, training staff, hiring additional managers, and more. How can companies meet this challenge of delivering great customer experience quickly and cost-effectively?

Using outsourced call center services gives you access to skilled professionals and superior technology, allowing you to concentrate on your core competencies. We have high training standards, low staff turnover and an uncompromised commitment to quality and attention to detail. Our current clients include small businesses, web-based business looking to automate their services, marketing companies needing assistance with campaigns, government departments, and training and recruitment companies. Our dedicated Call Center teams will represent your brand in a highly professional manner providing services including:

Inbound Contact Center

  • Sales and Promotions
  • Market Research
  • Lead Generation
  • New Customer Acquisition
  • Cross-Sell/Up-Sell

Inbound Customer Retention and Customer Care

  • Customer Care
  • Technical Support
  • Help Desk
  • Web-Based Solutions
  • Account Servicing
  • Collections
  • BPO and Back-Office Solutions (Essential Functions)