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Golden Gate BPO Solutions To Provide Customer Support And Lead Generation For HotelPower.Com

FOR IMMEDIATE RELEASE: May 24, 2017 Weston, Florida:  Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, announced today it began providing lead generation and customer support for HotelPower.com, an online member-based provider of discounted lodging accommodations ranging from traditional hotels to rental properties. Golden Gate BPO Solutions is ... Read More
 

Engagement Excellence is Key to Telco Success

If you polled a thousand U.S. executives from across industries, I am certain that most would say their sector is undergoing major disruption.  And, while each would have their own reasons for saying so, there is no question that telco players are under the gun.  When you combine shifting product and service lines coupled with ... Read More
 

Golden Gate BPO Solutions Celebrates the Entrepreneurial Spirit with the Dingman Center for Entrepreneurship

When thinking about entrepreneurial spirit, there are several different things that can come to mind. Leadership. Vision. Creativity. Open-mindedness. Risk-taking. The list can go on and on. At Golden Gate BPO Solutions, we pride ourselves on the entrepreneurial spirit. It’s what we’ve established our business on after all.  We saw a need for a more ... Read More
 

Building a Championship Customer Service Team

A few weeks ago, I curled up on my couch to watch one of my favorite sporting events of the year. Opening weeks of baseball?  Nope.  NBA Playoffs?  Not with so much basketball left to play in the marathon that leads up to the NBA Finals.  It was the NFL Draft that I was looking ... Read More
 

The American Hispanic Consumer is Pivotal in Today’s Contact Center Solution

In the US, it is simply unrealistic to engage as a contact center services provider without having a solution to support Hispanic consumers.  Today, ‘Press 2 for Spanish’ is now standard practice for enterprises large and small.  But offering a Spanish-speaking option is only part of the equation.  What counts is the team, strategy and ... Read More