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Let’s Face It, In So Many Ways US Onshore Delivery Makes Sense

One thing that I have noticed working in the contact center services space is that those of us in leadership positions can so easily get distracted by the chatter around various flavor-of-the-month delivery models.  But, sometimes the best possible alternative is the one closest to home.  This is really the case with US onshore contact ... Read More
 

Top 5 Things I’m Looking Forward to at the 2017 PACE Convention & Expo

As a newcomer to this industry, I’ve spent the past several weeks getting myself immersed in all things customer engagement.  From soaking in industry research to reading relevant articles and news to learning our own business at Golden Gate BPO Solutions, it’s been quite an undertaking.  One thing that is apparent is the seemingly hundreds ... Read More
 

India Remains an Amazing Offshore Delivery Point

One of the things that I find fascinating about this business is that sometimes what is old can be new again.  Never has this been more obvious than with the renewed interest in India as an offshore delivery point.  For the longest time, skeptics had more or less written off India as a viable market ... Read More
 

Golden Gate BPO Solutions CEO Stephen Ferber Appointed To Dingman Center For Entrepreneurship Board Of Advisors

FOR IMMEDIATE RELEASE: February 28, 2017 Weston, Florida:  Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, has announced that Stephen Ferber, CEO and Managing Partner, has been appointed to the University of Maryland Dingman Center for Entrepreneurship’s Board of Advisors. The Dingman Center for Entrepreneurship at the University ... Read More
 

Multichannel is a Must in Today’s Contact Center Environment

From a channel and technology standpoint, things have really changed in contact center management.  As a twenty-year veteran of this space, I am amazed at how consumers are eschewing the telephone for other contact alternatives.  In some ways, this need not come as a surprise; with more interaction options available, end-users rightly expect companies from ... Read More