India Remains an Amazing Offshore Delivery Point

One of the things that I find fascinating about this business is that sometimes what is old can be new again.  Never has this been more obvious than with the renewed interest in India as an offshore delivery point.  For the longest time, skeptics had more or less written off India as a viable market ... Read More

Golden Gate BPO Solutions CEO Stephen Ferber Appointed To Dingman Center For Entrepreneurship Board Of Advisors

FOR IMMEDIATE RELEASE: February 28, 2017 Weston, Florida:  Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, has announced that Stephen Ferber, CEO and Managing Partner, has been appointed to the University of Maryland Dingman Center for Entrepreneurship’s Board of Advisors. The Dingman Center for Entrepreneurship at the University ... Read More

Multichannel is a Must in Today’s Contact Center Environment

From a channel and technology standpoint, things have really changed in contact center management.  As a twenty-year veteran of this space, I am amazed at how consumers are eschewing the telephone for other contact alternatives.  In some ways, this need not come as a surprise; with more interaction options available, end-users rightly expect companies from ... Read More

Golden Gate BPO Solutions Partners With India-Based KGiSL To Provide Business Support Services And Software Services

FOR IMMEDIATE RELEASE: February 6, 2017 Weston, Florida: Golden Gate BPO Solutions, a global provider of customer management, contact center and business process outsourcing solutions, has announced a new operating partnership with KG Information Systems Private Limited (KGiSL). Based in Coimbatore, India, KGiSL is an innovative provider of business support services, IT consulting and services ... Read More

Belize Makes Great Commercial Sense for Nearshoring

In the BPO space, I have a reputation as a straight talker.  So, I will make no bones about the fact that I am a fan of Belize as a contact center delivery location.  While maybe not the largest nearshore market from which to deliver customer experience interactions, in my opinion it is one of ... Read More