January 27, 2012
For Immediate Release

Golden Gate BPO Attends IQPC’s 7th Annual 2012 Call Center Summit in Orlando, Florida

Golden Gate BPO President Stephen Ferber attended IQPC’s 7th Annual 2012 Call Center Summit at the Hilton in Orlando, Florida, held January 23 – January 26, 2012. “The Call Center Summit provided us with access to some great opportunities. IQPC works very hard to make sure there is a good balance of buyers and sellers of industry services and solutions.”

IQPC’s 7th Annual 2012 Call Center Summit provided information on best practices for positioning the contact center as a driver of business imperatives. Some of the best practices topics included hiring and training employees, developing the next set of leaders, creating a culture of excellence, enhancing the customer experience, leveraging technology, acting on VOC, improving agent productivity/morale, gaining efficiencies, capitalizing on social media, driving business value and linking each result to the bottom line.

Stephen B. Ferber
Founder and Managing Partner