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India Remains an Amazing Offshore Delivery Point

One of the things that I find fascinating about this business is that sometimes what is old can be new again.  Never has this been more obvious than with the renewed interest in India as an offshore delivery point.  For the longest time, skeptics had more or less written off India as a viable market ... Read More

Saving US Jobs or Offshoring, That is The Question…or is it?

By: Stephen Ferber Yesterday, I walked into a Home Depot store in Fort Lauderdale, Florida to make a quick and simple purchase. I needed hanging wire for 2 pictures I just picked up from the framer and was excited to put up in my house. After walking into the approximately 125,000 square foot store, I ... Read More

2014 ERA D2C Show Event Recap

We enjoyed seeing everyone at the 2014 ERA D2C Show at The Wynn, Las Vegas. Two of our executives, Stephen Ferber and Tracy Thompson, attended in support of Golden Gate BPO’s partners and clients. It’s an event we look forward to every year and enjoy the opportunity to network and connect with industry professionals. As ... Read More

The Importance of a Multi-Channel Customer Engagement Solution

    While conventional channels still play a critical part in receiving customer feedback, customers are having conversations about your business through a wide variety of communication outlets. Businesses must adopt an effective strategy to handle customers via these channels. The 2012 Contact Center Satisfaction Index Report (CCSI) by CFI Group estimates more than 30% ... Read More

Response Expo 2014, April 29 – May 1 in San Diego – Event Recap

This was the sixth year that members of the Golden Gate BPO Solutions team attended Response Expo in San Diego. Response Expo has been one of our key multi-channel contact center events, first as we were getting to know the nuances of the DRTV industry and operational requirements and then as we developed and grew ... Read More