by admin | Mar 2, 2017 | Blog, India, offshore, Outsourcing
One of the things that I find fascinating about this business is that sometimes what is old can be new again. Never has this been more obvious than with the renewed interest in India as an offshore delivery point. For the longest time, skeptics had more or less...
by Stephen Ferber | Oct 2, 2014 | Blog, Outsourcing
By: Stephen Ferber Yesterday, I walked into a Home Depot store in Fort Lauderdale, Florida to make a quick and simple purchase. I needed hanging wire for 2 pictures I just picked up from the framer and was excited to put up in my house. After walking into the...
by Stephen Ferber | Sep 28, 2014 | Blog, Events and Conferences
We enjoyed seeing everyone at the 2014 ERA D2C Show at The Wynn, Las Vegas. Two of our executives, Stephen Ferber and Tracy Thompson, attended in support of Golden Gate BPO’s partners and clients. It’s an event we look forward to every year and enjoy the opportunity...
by Stephen Ferber | Jun 4, 2014 | Blog, Multi-Channel
While conventional channels still play a critical part in receiving customer feedback, customers are having conversations about your business through a wide variety of communication outlets. Businesses must adopt an effective strategy to handle customers...
by Stephen Ferber | May 14, 2014 | Blog, Direct Response, Events and Conferences
This was the sixth year that members of the Golden Gate BPO Solutions team attended Response Expo in San Diego. Response Expo has been one of our key multi-channel contact center events, first as we were getting to know the nuances of the DRTV industry and operational...
