by Stephen Ferber | Aug 12, 2013 | Blog, Events and Conferences
SOCAP New York Metro Chapter 14th Annual NY YANKEES GAME Outing! This year, SOCAP will be holding its 14th Annual Yankee Game outing on Wednesday, August 14th when the Yankees take on the Los Angeles Angels. The event is always a lot of fun, draws about 125-150...
by Stephen Ferber | Jul 10, 2013 | Consulting, Management, Press Releases
Golden Gate BPO Solutions finalized some key changes and additions to its service delivery partners this past month that will positively impact its ability to improve the depth, breadth and quality of service we provide. Firstsource USA will now be our delivery arm...
by Stephen Ferber | Jun 24, 2013 | Blog, Events and Conferences
As a first time attendee for Golden Gate BPO Solutions, this conference exceeded my expectations considerably. The sessions and discussions were 100% engaging, and filled with important and relevant content. We have yet to get such a full-bodied take from some of...
by Stephen Ferber | Jun 18, 2013 | Blog, Events and Conferences
The 14th Annual Flagship Event, Call Center Week, attended by Tracy Thompson and Stephen Ferber, proved to be a very worthwhile event, once again. Members of the Golden Gate BPO team have been attending this event for about 9-10 years and, although always beneficial,...
by Stephen Ferber | Jun 17, 2013 | Blog, Events and Conferences
“This will be my first time attending the CRMC, Customer Relationship Management Conference, and our first year as an organization getting involved with this group,” according to Stephen Ferber. “After hearing many great things from colleagues in...