by Stephen Ferber | Jan 13, 2015 | Blog, Management
by: Stephen Ferber Under Armour turned a potential brand debacle into a success story with the help of social media. The Turnaround: Remaining Positive When the poor performance of the U.S. Olympic Speedskating Teams was anecdotally linked to Under Armour’s...
by Stephen Ferber | Jun 4, 2014 | Blog, Multi-Channel
While conventional channels still play a critical part in receiving customer feedback, customers are having conversations about your business through a wide variety of communication outlets. Businesses must adopt an effective strategy to handle customers...
by Stephen Ferber | Mar 14, 2013 | Blog, Events and Conferences
Tracy Thompson, Managing Director at Golden Gate BPO Solutions, will be attending the 2013 LeadsCon conference in Las Vegas at The Mirage Hotel & Casino March 19-20th. Tracy’s subject matter expertise and experience spans DRTV, multi-channel CRM and Contact...
by Stephen Ferber | Feb 21, 2013 | Blog, Consulting, Events and Conferences
Execs In The Know Customer Response Summit 5, at the Hyatt Regency Coconut Point Resort and Spa in Bonita Springs, Florida February 11-13, was exceptional! We were first introduced to this event in 2011, at Customer Response Summit 2. When presented with the...
by Stephen Ferber | Feb 8, 2013 | Blog, Events and Conferences
Chad McDaniel, President and Conference Chair, says it best as he describes below the overall theme of the 3 day conference, Customer Response Summit 5, Customer Care for the Connected Customer. The first time I attended an Execs In the Know conference in May of 2011,...