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Contact Center and Call Center Outsourcing Solutions

We offer a unique and effective call center outsourcing alternative that provides our clients with a high touch client-service provider relationship. Our outsourced call center alternative yields world class customer care, technical support and sales along with the full spectrum of outsourcing functions required to serve clients’ customers.

Our services are delivered from a handful of our niche-oriented, high-quality multichannel service providers strategically located in the United States, Dominican Republic, Jamaica, Belize, India and the Philippines.  This enables us to deliver our services on a customized, localized and personalized level to meet our clients’ operational and economic needs in a tailored and efficient manner.

OUR CONTACT CENTER AND CALL CENTER OUTSOURCING FUNCTIONS INCLUDE:

Inbound Call Center

  • Sales & Promotions
  • Market Research
  • Lead Generation
  • New Customer Acquisition
  • Cross-Sell & Up-Sell
  • Direct Response Sales & Support

Outbound Call Center

  • Sales & Promotions to Customers
  • Loyalty Marketing & Service
  • Affinity Marketing Services
  • New Product Launch Sales & Support
  • Customer Save Channel Support
  • Account Servicing

Customer Retention & Care

  • Customer Care
  • Technical Support & Help Desk
  • Web-Based Solutions
  • Business Continuity/Disaster Recovery/Recall
  • Collections
  • BPO & Back Office Solutions

HOW CAN WE HELP YOU?