The Golden Gate BPO team first took the time to understand our overall business objectives. They incorporated that knowledge into their evaluation and recommendations to us in terms of how they could support our Corporate Charter to place the customer first, everywhere, every time, demonstrating our motto of "At your side" by providing superior technical support to our customers. They have been and continue to be an important partner of ours.
Vice President National Service
Brother International Corporation
Golden Gate BPO has been a generous, helpful and unique resource for us since we initially sought their input and expertise in 2009 on some of our strategic initiatives. Over time, they've evolved into an excellent consultative and strategic partner. They are always using their expertise to evaluate our needs and to ensure our business goals and objectives are being served in the best possible manner.
Stephen and his team's commitment goes well beyond the initial scoping and contracting of new solutions. Their support of the programs they manage continually drives successful output and optimization. I truly feel his team has our backs each and every day, which is such an added value. Stephen and the Golden Gate BPO team live up to their ongoing commitment to life-long personal and business relationships and it is evident in everything they do for us and in our industry.
Vice President Call Center Management
With Golden Gate BPO Solutions’ help and continued support, we have now been able to add to our services a Streamlined Box Office Sales Solutions component, including multi-channel order entry, will call, order look up and customer service, along with robust and customized reporting to support our clients’ needs. As a result, we now can offer our clients a full 360-solution that allows our promoters, venues and other clients to primarily focus on the overall planning, booking and broad-based marketing of their events. This gives our clients the confidence that StubWire.com has every aspect of the ticket printing, multi-channel sales, customer service and overall management of the entire ticketing process covered both in a high-quality, cost-effective manner as well as a positive extension of their brand.
Golden Gate BPO has been working with Cartera Commerce since the beginning of 2012 to increase the quality, efficiency and output of our online customer care, primarily in the form of web-based support. Improving this aspect of our customer experience was a key initiative of ours, and we continue to look at additional ways to build on our positive accomplishments. The Golden Gate BPO team has worked very closely with us to increase the quality, accuracy and speed of our online customer care. We are delivering internet-based customer service better, faster and smarter. Golden Gate BPO has proved to be a phenomenal business partner for us, supporting these and other of our business objectives each and every year.
Director of Technical Account Management
Golden Gate BPO Solutions has been a phenomenal resource for us and has certainly demonstrated their commitment to long-term genuine and transparent personal and business relationships. As we continue to evolve and grow at Saveology, it is imperative we have partners like Golden Gate BPO to help us drive operational excellence, bring a strategic view and approach to everything they do, and put our needs at the forefront without cutting corners.
Director of Call Center Operations
Golden Gate BPO Solutions and their team have been a key business and strategic partner for us over 3 years now, contributing to our growth and emergence as a top-notch legal services provider. With continued tremendous growth achieved over a relatively short period of time often comes severe growing pains; however, with Golden Gate BPO's deep-rooted knowledge, know-how and first-class service offerings available to the legal industry, they took much of the pain out of the growing and innovation progress over the years. They sincerely put our interests first as if they were actual partners in our business. In addition, Golden Gate BPO always brings a phenomenal process-oriented approach, significant subject matter expertise and overall commitment to excellence to the table.
Universal Court Reporting