The Golden Gate BPO Solutions Leadership Team has gained their industry experience by being just where our various clients sit today. Because of that, we are able to be “consultative” and “advisory” in helping you effect and implement important business decisions but also have the courage to provide you with honest and strong opinions based on the experience we have gained pioneering, establishing and managing internal and third party CRM, call center and BPO operations in the United States and internationally. We have been clients, service providers, customers and more. Each of us has at least 20 years’ experience evaluating, implementing, managing, and being on the hook for the same decisions you, our clients, need to make. We have been in your shoes at one time or another and believe we can make a difference.
CEO & Managing Partner
Stephen Ferber is personally responsible for ensuring that each Golden Gate BPO client and operating partner achieves its revenue and profitability goals. He also focuses on driving the company’s strategic direction, oversees and manages all aspects of the company’s business development, operations and works with clients and prospective clients directly in order to identify and fulfill their contact center and business process outsourcing needs. Ferber has almost 20 years of experience in the contact center and business process outsourcing industry, including executive management, legal and general counsel, international expansion and operations, M&A strategy and management, capital sourcing, and business turnaround for private and public companies, start-ups, small to middle market and Fortune 500 companies.
Stephen founded Golden Gate BPO in 2006, in conjunction with Paxys, Inc. and Advanced Contact Solutions, one of the largest outsourced providers of contact center and BPO solutions in Southeast Asia and first Philippine-based company whose stock became publicly traded. Golden Gate BPO Solutions built Paxys’ and Advanced Contact Solutions’ presence in the United States market as its US corporate arm, expanding the conglomerate’s brand, capabilities and overall shareholder value through its business development, client services and consultative and operational guidance.
Director, Corporate Development
Bryan Poole is a seasoned business development and relationship management executive who joined Golden Gate BPO Solutions (for a second time!) in January 2017. Bryan brings over 20 years of contact center and outsourcing experience to the Golden Gate BPO team, specifically in vendor and client relations, service delivery, operations and performance improvement. He has a knack for leveraging direct, decisive leadership with a sharp focus on results and achieving goals. Additionally, Bryan possesses an innate understanding of the key success drivers necessary to direct strategy development and execution, the supervision of daily operations, and meeting and exceeding organizational needs. His expertise has evolved through a dynamic global contact center background including exposure to multiple business sectors.
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Jay Vitarelli has been with Golden Gate BPO since its inception. As with any company’s inception, he was instrumental in setting up all of our accounting processes and controls, tax and payroll compliance and is also a key strategic asset to the company.
Jay has over twenty years of both public and private work experience, including the outsourcing and offshoring industry prior to Golden Gate BPO. Jay’s public accounting work comprises of preparing reviewed and compiled financial statements and the handling of all governmental compliance filings including all business and individual taxation both on the federal and state level. Jay’s general business consulting involves multi-state tax planning, consultations regarding the purchasing of computer equipment and computer networking.