https://goldengatebpo.com/blog/effective-call-center-management-can-often-expose-the-agent-hourly-rate-to-be-a-misleading-indicator-in-a-companys-outsourcing-decisions-how-to-turn-your-defense-into-offense-by-golden-gate-b/ Contact Center Outsourcing & Consulting Fri, 22 Aug 2014 22:40:00 +0000 hourly 1 https://wordpress.org/?v=6.9.4