by Stephen Ferber | Jul 22, 2014 | Blog, Management
We asked our executive team to complete the famous Proust Questionnaire. Over the next few weeks we will be sharing their answers. First up, our Founder and Managing Partner, Stephen Ferber. What is your idea of perfect happiness? Arrange College Football, NFL...
by Stephen Ferber | Jun 4, 2014 | Blog, Multi-Channel
While conventional channels still play a critical part in receiving customer feedback, customers are having conversations about your business through a wide variety of communication outlets. Businesses must adopt an effective strategy to handle customers...
by Stephen Ferber | May 14, 2014 | Blog, Direct Response, Events and Conferences
This was the sixth year that members of the Golden Gate BPO Solutions team attended Response Expo in San Diego. Response Expo has been one of our key multi-channel contact center events, first as we were getting to know the nuances of the DRTV industry and operational...
by Stephen Ferber | May 8, 2014 | Blog, Direct Response, Events and Conferences
We really enjoyed attending Response Expo 2014 in San Diego. Check out our montage of our favorite photos from the...
by Stephen Ferber | Apr 28, 2014 | Blog, Events and Conferences
Regretfully, none of the members of Golden Gate BPO Solutions will be in attendance at this week’s SOCAP Symposium in Charlotte, North Carolina. We will each be on location in various parts of the country and world based on client commitments. We want to let our very...
by Stephen Ferber | Apr 22, 2014 | Blog, Events and Conferences
Golden Gate BPO Solutions’ Stephen Ferber, Managing Partner, and Tom Behm, Managing Director – Operations, attended the 2014 Professional Association for Customer Engagement (PACE) National Convention and Expo that took place at The Westin Diplomat Hotel & Resort...
