Consulting Archives - https://goldengatebpo.com/category/consulting-2/ Contact Center Outsourcing & Consulting Wed, 22 Feb 2017 17:37:37 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://goldengatebpo.com/wp-content/uploads/2015/03/favicon.jpg Consulting Archives - https://goldengatebpo.com/category/consulting-2/ 32 32 Leveraging Montego Bay’s Contact Center Strengths https://goldengatebpo.com/blog/leveraging-montego-bays-contact-center-strengths/ Thu, 26 Jan 2017 17:35:15 +0000 http://goldengatebpo.com/?p=4902 One of the things that I love about working in contact center services is watching the evolution of this business.  Having spent a great deal of time working with clients requiring nearshore support, I have come to appreciate the quality that can be found in Jamaica when it comes to handling American consumers.  As an […]

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]]> Should You Want the Lowest Price Possible? https://goldengatebpo.com/blog/do-you-want-the-lowest-price-possible/ Tue, 18 Aug 2015 12:05:30 +0000 http://goldengatebpo.com/?p=4329 There are times in life where we choose to pay more for something. Imagine you are celebrating your tenth wedding anniversary. You are financially stable. Do you celebrate at the $5 all-you-can-eat pizza buffet or do you choose the 4-star fine dining establishment known for exceptional food and service? Sure, the occasional $5 pizza buffet […]

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]]> Partner Versus Provider? https://goldengatebpo.com/blog/partner-versus-provider/ Tue, 21 Apr 2015 10:54:59 +0000 http://goldengatebpo.com/?p=4026 Is it idealistic to expect a cohesive, collaborative relationship with your client/vendor? by: Cheryl Gunn The vendor/ client relationship can be like an episode of ‘Dancing with the Stars’. You either glide together seamlessly and beautifully across the floor, or you’re stepping on each other’s toes, trying hard not to land on your gluteus maximus […]

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]]> Passion in the Workplace https://goldengatebpo.com/blog/passion-in-the-workplace/ Sun, 19 Apr 2015 15:10:13 +0000 http://goldengatebpo.com/?p=4030 By: Tracy Thompson You know the feeling. Your heart beats a little faster. You lose all sense of time. You can’t think of anything else from the moment you wake up until you go to bed. You can’t wait to go to work. You have passion for what you do. “No one likes their job”, […]

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]]> Golden Gate BPO Solutions Continues to Grow With a Multi-Channel Contact Center in Hermosillo, Mexico https://goldengatebpo.com/press-releases/golden-gate-bpo-solutions-continues-to-grow-its-global-footprint-and-capabilities-with-a-new-multi-channel-contact-center-in-hermosillo-mexico/ https://goldengatebpo.com/press-releases/golden-gate-bpo-solutions-continues-to-grow-its-global-footprint-and-capabilities-with-a-new-multi-channel-contact-center-in-hermosillo-mexico/#respond Wed, 02 Apr 2014 12:30:07 +0000 http://goldengatebpo.com/?p=2822 WESTON, FLA. – Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, added a state-of-the-art, multi-channel contact center with a current capacity of 550 workstations, scalable to 1,000 workstations, in Hermosillo, Mexico. Golden Gate BPO’s most recent expansion was facilitated via an operating partnership with Listen Up Español (“LUE”), […]

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]]> https://goldengatebpo.com/press-releases/golden-gate-bpo-solutions-continues-to-grow-its-global-footprint-and-capabilities-with-a-new-multi-channel-contact-center-in-hermosillo-mexico/feed/ 0 Golden Gate BPO Solutions Grows its Global Footprint With a New Multi-Channel Contact Center in Belize City, Belize https://goldengatebpo.com/press-releases/golden-gate-bpo-solutions-grows-its-global-footprint-with-a-new-multi-channel-contact-center-in-belize-city-belize/ https://goldengatebpo.com/press-releases/golden-gate-bpo-solutions-grows-its-global-footprint-with-a-new-multi-channel-contact-center-in-belize-city-belize/#respond Tue, 11 Feb 2014 11:31:36 +0000 http://goldengatebpo.com/?p=2760 FOR IMMEDIATE RELEASE February 11, 2014 Golden Gate BPO Solutions Grows its Global Footprint With a New Multi-Channel Contact Center in Belize City, Belize Weston, Florida, February 11, 2014 – Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and business process outsourcing solutions, has added a multi-channel contact center with […]

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]]> https://goldengatebpo.com/press-releases/golden-gate-bpo-solutions-grows-its-global-footprint-with-a-new-multi-channel-contact-center-in-belize-city-belize/feed/ 0 Contact Center News from Connections Magazine https://goldengatebpo.com/blog/contact-center-news-from-connections-magazine/ https://goldengatebpo.com/blog/contact-center-news-from-connections-magazine/#respond Mon, 06 Jan 2014 13:30:47 +0000 http://goldengatebpo.com/?p=2649 Golden Gate BPO Solutions Announces Tom Behm to Oversee Operations Tom Behm joined Golden Gate BPO Solutions as managing director, operations. Tom brings with him over twenty years of experience in the contact center and outsourcing industry, where he has served in various management roles directly within contact center organizations and on behalf of clients […]

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]]> https://goldengatebpo.com/blog/contact-center-news-from-connections-magazine/feed/ 0 Five Personal Characteristics of a Truly Consultative Sales Person https://goldengatebpo.com/blog/five-personal-characteristics-of-a-truly-consultative-sales-person-2/ Fri, 13 Sep 2013 11:00:28 +0000 http://goldengatebpo.com/?p=2411 By: Stephen Ferber We have all types of freedom in the USA, including economic freedom.  “Free Enterprise,” an economic and political doctrine in the United States that ensures our right to have a capitalist economy that can regulate itself in a freely competitive market, letting the principles of supply and demand act, and react, naturally […]

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]]> Golden Gate BPO Solutions Enhances its Breadth and Depth of Omni-Channel Outsourced Contact Center Solutions with the Addition of 3 New Providers to its Consortium https://goldengatebpo.com/press-releases/golden-gate-bpo-solutions-enhances-its-breadth-and-depth-of-omni-channel-outsourced-contact-center-solutions-with-the-addition-of-3-new-providers-to-its-consortium/ https://goldengatebpo.com/press-releases/golden-gate-bpo-solutions-enhances-its-breadth-and-depth-of-omni-channel-outsourced-contact-center-solutions-with-the-addition-of-3-new-providers-to-its-consortium/#respond Wed, 10 Jul 2013 12:47:45 +0000 http://goldengatebpo.com/?p=2195 Golden Gate BPO Solutions finalized some key changes and additions to its service delivery partners this past month that will positively impact its ability to improve the depth, breadth and quality of service we provide. Firstsource USA will now be our delivery arm for United States and Philippines contact center services.  Firstsource also expands our […]

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]]> https://goldengatebpo.com/press-releases/golden-gate-bpo-solutions-enhances-its-breadth-and-depth-of-omni-channel-outsourced-contact-center-solutions-with-the-addition-of-3-new-providers-to-its-consortium/feed/ 0 Guatemala’s Advantages – Serving the US Market with Outsourced Call Centers and BPO Services https://goldengatebpo.com/blog/guatemalas-advantages-serving-the-us-market-with-outsourced-call-centers-and-bpo-services/ https://goldengatebpo.com/blog/guatemalas-advantages-serving-the-us-market-with-outsourced-call-centers-and-bpo-services/#respond Mon, 10 Jun 2013 12:31:36 +0000 http://goldengatebpo.com/?p=2023       Guatemala Overview Largest population in Central American Region (over 13.5 million) Close proximity to the US due to its location in the northern part of Central America Due to human resource availability, operations can scale significantly GDP is US$ 67.8 billion, and currency risk rating of the quetzal is BBB – by […]

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