Customer Engagement Archives - https://goldengatebpo.com/category/customer-engagement/ Contact Center Outsourcing & Consulting Mon, 22 May 2017 19:30:33 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://goldengatebpo.com/wp-content/uploads/2015/03/favicon.jpg Customer Engagement Archives - https://goldengatebpo.com/category/customer-engagement/ 32 32 Engagement Excellence is Key to Telco Success https://goldengatebpo.com/blog/engagement-excellence-key-telco-success/ Thu, 18 May 2017 19:19:49 +0000 http://goldengatebpo.com/?p=6753 If you polled a thousand U.S. executives from across industries, I am certain that most would say their sector is undergoing major disruption.  And, while each would have their own reasons for saying so, there is no question that telco players are under the gun.  When you combine shifting product and service lines coupled with […]

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]]> Top 5 Things I’m Looking Forward to at the 2017 PACE Convention & Expo https://goldengatebpo.com/blog/top-5-things-im-looking-forward-2017-pace-conference-expo/ Wed, 15 Mar 2017 15:42:33 +0000 http://goldengatebpo.com/?p=5001 As a newcomer to this industry, I’ve spent the past several weeks getting myself immersed in all things customer engagement.  From soaking in industry research to reading relevant articles and news to learning our own business at Golden Gate BPO Solutions, it’s been quite an undertaking.  One thing that is apparent is the seemingly hundreds […]

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]]> Evolving Channel Selection Imperative For Outsourcers In 2017 https://goldengatebpo.com/multi-channel/evolving-channel-selection-imperative-outsourcers-2017/ Wed, 11 Jan 2017 14:32:45 +0000 http://goldengatebpo.com/?p=4894 ‘What’s past is prologue’ – William Shakespeare, The Tempest Upon reflection, it is amazing the extent to which elements of the past foretell the future.  In many cases, such events are highlighted in contemporary popular culture.  This was certainly the case during a recent episode of the popular AMC television show Halt and Catch Fire.  […]

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]]> 2016 PACE Convention and Expo Summary https://goldengatebpo.com/blog/2016-pace-convention-expo-summary/ Thu, 14 Apr 2016 18:57:56 +0000 http://goldengatebpo.com/?p=4760 [vc_row][vc_column][vc_single_image image=”4768″ img_size=”full” css=”.vc_custom_1460669495932{padding-bottom: 15px !important;}”][vc_column_text]The 2016 PACE (Professional Association for Customer Engagement) National Convention (took place last week, from April 3-6, at the Rosen Shingle Creek Hotel & Convention Center in Orlando, Florida.  The theme for this year’s convention was “Leading Customer Engagement – Their Channel, Their Terms, Done Right.”  The agenda followed suit with […]

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]]> Argentina unlikely to re-establish offshore CRM credentials soon https://goldengatebpo.com/blog/argentina-unlikely-to-re-establish-offshore-crm-credentials-soon/ Wed, 28 Oct 2015 17:10:34 +0000 http://goldengatebpo.com/?p=4409 The upcoming Argentine elections have many contact center outsourcing industry-watchers assuming that a change in commercial direction will mean a more attractive environment for CRM services vendors to deliver into North America and Europe. However, Ovum believes that regardless of the outcome of the election, it will be difficult for Argentina to re-establish itself among the nearshore or offshore locations of choice. This will be due to a number of factors, including cost, regional competition, and the extent to which Argentina has evolved in term of commercial sophistication.

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]]> Omnichannel Communications: Let Your Customers Communicate Their Way https://goldengatebpo.com/blog/omnichannel-communications-let-your-customers-communicate-their-way/ Fri, 09 Oct 2015 17:02:38 +0000 http://goldengatebpo.com/?p=4388 Yesterday I read a wonderful blog about a gentleman who was communicating with his bank via his mobile phone using chat.  At the end of the chat, the representative told the customer he would need to call the toll free number to accomplish his requirement.  The customer asked, “can’t you just call me so that […]

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]]> Why Your Business Should Provide Multi-Channel Customer Support https://goldengatebpo.com/blog/provide-multi-channel-customer-support-support/ Sun, 09 Aug 2015 23:02:50 +0000 http://goldengatebpo.com/?p=4307 Customers today are more demanding than ever, accustomed to having things available to them at the touch of the button. Meeting the high demands of your customer base is becoming more challenging all the time. There’s a solution to this problem, and it is multi-channel customer support. The increase in use of mobile technology has […]

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]]> How My Insomnia Can Improve Your Customer Engagement https://goldengatebpo.com/blog/how-my-insomnia-can-improve-your-customer-engagement/ https://goldengatebpo.com/blog/how-my-insomnia-can-improve-your-customer-engagement/#respond Mon, 09 Dec 2013 12:30:25 +0000 http://goldengatebpo.com/?p=2565 by: Tracy Thompson It’s 3:00AM and I can’t sleep. This isn’t a new problem. This is something I have battled for years and have learned to view it as a blessing in disguise. No one emails or calls me at 3:00AM. I embrace the quiet hours to catch up on reading and do research for […]

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]]> https://goldengatebpo.com/blog/how-my-insomnia-can-improve-your-customer-engagement/feed/ 0 Golden Gate BPO to Provide Inbound Sales and Customer Support for a Leading Authorized Retailer of Cable, Telecommunications, Satellite TV and Home Security Services https://goldengatebpo.com/press-releases/golden-gate-bpo-to-provide-inbound-sales-and-customer-support-for-a-leading-authorized-retailer-of-cable-telecommunications-satellite-tv-and-home-security-services/ Wed, 21 Nov 2012 16:47:15 +0000 http://goldengatebpo.com/?p=897 Golden Gate BPO Solutions is proud to announce the addition of a new client that is one of the country’s largest on-line authorized retailers for companies that include some of the United States’ most prominent brands in the cable, telecommunications, satellite television and home security industries. Golden Gate BPO was engaged to provide superior inbound […]

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