Management Archives - https://goldengatebpo.com/category/management/ Contact Center Outsourcing & Consulting Wed, 22 Feb 2017 17:37:37 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://goldengatebpo.com/wp-content/uploads/2015/03/favicon.jpg Management Archives - https://goldengatebpo.com/category/management/ 32 32 A Crisis of Olympic Proportions – Social Media Case Study  https://goldengatebpo.com/blog/crisis-olympic-proportions-social-media-case-study/ Tue, 13 Jan 2015 12:08:28 +0000 http://goldengatebpo.com/?p=3855 by: Stephen Ferber Under Armour turned a potential brand debacle into a success story with the help of social media. The Turnaround: Remaining Positive When the poor performance of the U.S. Olympic Speedskating Teams was anecdotally linked to Under Armour’s performance-enhancing uniforms the skaters wore, the company quickly mobilized: Executives never pointed fingers; instead they […]

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]]> Stephen Ferber, Golden Gate BPO Managing Partner, answers the Proust Questionnaire https://goldengatebpo.com/blog/stephen-ferber-golden-gate-bpo-managing-partner-answers-the-proust-questionnaire/ https://goldengatebpo.com/blog/stephen-ferber-golden-gate-bpo-managing-partner-answers-the-proust-questionnaire/#respond Wed, 23 Jul 2014 03:05:19 +0000 http://goldengatebpo.com/?p=2971 We asked our executive team to complete the famous Proust Questionnaire. Over the next few weeks we will be sharing their answers.  First up, our Founder and Managing Partner, Stephen Ferber. What is your idea of perfect happiness?  Arrange College Football, NFL Football, College Basketball and NBA Basketball so we never go one week during the […]

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]]> https://goldengatebpo.com/blog/stephen-ferber-golden-gate-bpo-managing-partner-answers-the-proust-questionnaire/feed/ 0 Don’t Read This! It Will Change Your Life. https://goldengatebpo.com/blog/dont-read-this-it-will-change-your-life-i-promise/ https://goldengatebpo.com/blog/dont-read-this-it-will-change-your-life-i-promise/#respond Tue, 21 Jan 2014 13:15:58 +0000 http://goldengatebpo.com/?p=2686 By: Tracy Thompson A few months ago, I was trying to unload a massive bench on Craigslist. I titled the listing: Life-Changing Bench For Sale. I was able to justify how life changing this bench would be in two ways. You currently don’t own this bench. When you buy the bench it will be a […]

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]]> https://goldengatebpo.com/blog/dont-read-this-it-will-change-your-life-i-promise/feed/ 0 If You Aren’t Willing To Fight For What You Believe in, Then Don’t Even Enter The Ring https://goldengatebpo.com/blog/if-you-arent-willing-to-fight-for-what-you-believe-in-then-dont-even-enter-the-ring/ https://goldengatebpo.com/blog/if-you-arent-willing-to-fight-for-what-you-believe-in-then-dont-even-enter-the-ring/#respond Mon, 07 Oct 2013 11:19:55 +0000 http://goldengatebpo.com/?p=2448 The other day a friend accused me of taking something ‘personally’. This isn’t the first time he has said it and I am somewhat convinced he does it because he knows it drives me nuts. When he says it, it always feels like an insult. Why would I take the criticism that I take things […]

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]]> https://goldengatebpo.com/blog/if-you-arent-willing-to-fight-for-what-you-believe-in-then-dont-even-enter-the-ring/feed/ 0 Five Personal Characteristics of a Truly Consultative Sales Person https://goldengatebpo.com/blog/five-personal-characteristics-of-a-truly-consultative-sales-person-2/ Fri, 13 Sep 2013 11:00:28 +0000 http://goldengatebpo.com/?p=2411 By: Stephen Ferber We have all types of freedom in the USA, including economic freedom.  “Free Enterprise,” an economic and political doctrine in the United States that ensures our right to have a capitalist economy that can regulate itself in a freely competitive market, letting the principles of supply and demand act, and react, naturally […]

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]]> Effective Call Center Management Can Often Expose the Agent Hourly Rate https://goldengatebpo.com/blog/effective-call-center-management-can-often-expose-the-agent-hourly-rate-to-be-a-misleading-indicator-in-a-companys-outsourcing-decisions-how-to-turn-your-defense-into-offense-by-golden-gate-b/ https://goldengatebpo.com/blog/effective-call-center-management-can-often-expose-the-agent-hourly-rate-to-be-a-misleading-indicator-in-a-companys-outsourcing-decisions-how-to-turn-your-defense-into-offense-by-golden-gate-b/#respond Wed, 28 Aug 2013 13:08:35 +0000 http://goldengatebpo.com/?p=2256  

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]]> https://goldengatebpo.com/blog/effective-call-center-management-can-often-expose-the-agent-hourly-rate-to-be-a-misleading-indicator-in-a-companys-outsourcing-decisions-how-to-turn-your-defense-into-offense-by-golden-gate-b/feed/ 0 Golden Gate BPO Solutions Enhances its Breadth and Depth of Omni-Channel Outsourced Contact Center Solutions with the Addition of 3 New Providers to its Consortium https://goldengatebpo.com/press-releases/golden-gate-bpo-solutions-enhances-its-breadth-and-depth-of-omni-channel-outsourced-contact-center-solutions-with-the-addition-of-3-new-providers-to-its-consortium/ https://goldengatebpo.com/press-releases/golden-gate-bpo-solutions-enhances-its-breadth-and-depth-of-omni-channel-outsourced-contact-center-solutions-with-the-addition-of-3-new-providers-to-its-consortium/#respond Wed, 10 Jul 2013 12:47:45 +0000 http://goldengatebpo.com/?p=2195 Golden Gate BPO Solutions finalized some key changes and additions to its service delivery partners this past month that will positively impact its ability to improve the depth, breadth and quality of service we provide. Firstsource USA will now be our delivery arm for United States and Philippines contact center services.  Firstsource also expands our […]

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]]> https://goldengatebpo.com/press-releases/golden-gate-bpo-solutions-enhances-its-breadth-and-depth-of-omni-channel-outsourced-contact-center-solutions-with-the-addition-of-3-new-providers-to-its-consortium/feed/ 0 Sound Telecom Completes Agreement with Golden Gate BPO https://goldengatebpo.com/press-releases/sound-telecom-completes-agreement-with-golden-gate-bpo/ https://goldengatebpo.com/press-releases/sound-telecom-completes-agreement-with-golden-gate-bpo/#respond Fri, 07 Jun 2013 12:45:28 +0000 http://goldengatebpo.com/?p=1984 USA-based outsourcing company Sound Telecom ramps for rapid contact center growth by outsourcing its business development to Golden Gate BPO. Seattle, Washington (PRWEB) May 31, 2013 Today Sound Telecom, a Seattle-based provider of domestic USA contact center support services, completed an agreement with Golden Gate BPO of Weston, Florida to generate new contact center business. […]

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]]> https://goldengatebpo.com/press-releases/sound-telecom-completes-agreement-with-golden-gate-bpo/feed/ 0 Sourcing the Right Automobile and Call Center Solution using Edmunds.com’s 10 Steps to Finding the Right Car for You https://goldengatebpo.com/blog/sourcing-the-right-automobile-and-call-center-solution-using-edmunds-coms-10-steps-to-finding-the-right-car-for-you/ https://goldengatebpo.com/blog/sourcing-the-right-automobile-and-call-center-solution-using-edmunds-coms-10-steps-to-finding-the-right-car-for-you/#respond Wed, 22 May 2013 13:20:57 +0000 http://goldengatebpo.com/?p=1903 Sourcing the Right Automobile and Call Center Solution using Edmunds.com’s 10 Steps to Finding the Right Car for You Article by: Stephen Ferber, Managing Partner, Golden Gate BPO Solutions Although my wife and I have been in the car-buying market before, this time is different.  The car is not for us.  It is for our […]

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]]> https://goldengatebpo.com/blog/sourcing-the-right-automobile-and-call-center-solution-using-edmunds-coms-10-steps-to-finding-the-right-car-for-you/feed/ 0 When do You Earn the Right in Business to Ask “What’s in it for Me?” https://goldengatebpo.com/blog/when-do-you-earn-the-right-in-business-to-ask-whats-in-it-for-me/ https://goldengatebpo.com/blog/when-do-you-earn-the-right-in-business-to-ask-whats-in-it-for-me/#respond Tue, 14 May 2013 12:27:30 +0000 http://goldengatebpo.com/?p=1865 Article by Stephen Ferber When do you earn the right in business to ask, in essence, “what’s in it for me?” And, when you have earned that right to ask the question, what if you don’t get the right response?  How will you respond or act? I was watching the movie Moneyball last night, based […]

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