Multi-Channel Archives -

Evolving Channel Selection Imperative For Outsourcers In 2017

admin — Wed, 11 Jan 2017 14:32:45 +0000

‘What’s past is prologue’ – William Shakespeare, The Tempest Upon reflection, it is amazing the extent to which elements of the past foretell the future. In many cases, such events are highlighted in contemporary popular culture. This was certainly the case during a recent episode of the popular AMC television show Halt and Catch Fire. […]

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Omnichannel Communications: Let Your Customers Communicate Their Way

admin — Fri, 09 Oct 2015 17:02:38 +0000

Yesterday I read a wonderful blog about a gentleman who was communicating with his bank via his mobile phone using chat. At the end of the chat, the representative told the customer he would need to call the toll free number to accomplish his requirement. The customer asked, “can’t you just call me so that […]

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Why Your Business Should Provide Multi-Channel Customer Support

Stephen Ferber — Sun, 09 Aug 2015 23:02:50 +0000

Customers today are more demanding than ever, accustomed to having things available to them at the touch of the button. Meeting the high demands of your customer base is becoming more challenging all the time. There’s a solution to this problem, and it is multi-channel customer support. The increase in use of mobile technology has […]

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Golden Gate BPO Providing Customer Service for Leading Multi-Channel Retailer

Stephen Ferber — Tue, 14 Oct 2014 08:39:14 +0000

For Immediate Release October 14, 2014 Golden Gate BPO Solutions, LLC Providing Customer Service for Multi-Channel Retailer of Exclusive Coins and Collectibles Weston, FL.— Golden Gate BPO Solutions — Today, Golden Gate BPO Solutions, LLC, a leading global customer management and Business Process Outsourcing (BPO) company, announced that is has secured a long-term agreement to […]

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The Importance of a Multi-Channel Customer Engagement Solution

Stephen Ferber — Wed, 04 Jun 2014 12:34:11 +0000

While conventional channels still play a critical part in receiving customer feedback, customers are having conversations about your business through a wide variety of communication outlets. Businesses must adopt an effective strategy to handle customers via these channels. The 2012 Contact Center Satisfaction Index Report (CCSI) by CFI Group estimates more than 30% […]

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Golden Gate BPO Solutions is Proud to Announce the Addition of Tracy Thompson to its Executive Team

Stephen Ferber — Mon, 07 Jan 2013 12:02:18 +0000

Tracy Thompson started working with Golden Gate BPO as a consultant and Direct Response Television subject matter expert in January 2012 and formally joined the team in January of 2013, primarily to support our determined efforts to continue our successful growth in the DRTV space. However, Tracy’s depth of experience goes beyond DRTV and she […]

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