Call Center Consulting Archives - https://goldengatebpo.com/category/call-center-consulting/ Contact Center Outsourcing & Consulting Thu, 20 Apr 2017 23:02:39 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://goldengatebpo.com/wp-content/uploads/2015/03/favicon.jpg Call Center Consulting Archives - https://goldengatebpo.com/category/call-center-consulting/ 32 32 Timing is Essential in Offshore BPO Markets https://goldengatebpo.com/blog/timing-essential-offshore-bpo-markets/ Wed, 29 Mar 2017 13:47:19 +0000 http://goldengatebpo.com/?p=6572 To be the initial player in a new contact center delivery market is a rare occurrence.  Not only do these locations come about infrequently, but as the world gets flatter, the addressable number of new countries popping up will only diminish.  However, recognizing when a site selection opportunity is ripe can provide an outsourcer (and […]

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]]> Leveraging Montego Bay’s Contact Center Strengths https://goldengatebpo.com/blog/leveraging-montego-bays-contact-center-strengths/ Thu, 26 Jan 2017 17:35:15 +0000 http://goldengatebpo.com/?p=4902 One of the things that I love about working in contact center services is watching the evolution of this business.  Having spent a great deal of time working with clients requiring nearshore support, I have come to appreciate the quality that can be found in Jamaica when it comes to handling American consumers.  As an […]

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]]> Enterprises Leveraging Value from Small & Mid-Sized BPO Players https://goldengatebpo.com/blog/enterprises-leveraging-value-small-mid-sized-bpo-players/ Fri, 20 Jan 2017 19:49:23 +0000 http://goldengatebpo.com/?p=4899 The robustness of any industry can be measured not only by the number of large vendors seeking to shore up their market-share, but also through the upstart firms aiming to carve out their own position. In the case of front-office BPO, the extent to which the small to mid-sized vendor segment is challenging establishment players is […]

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]]> Evolving Channel Selection Imperative For Outsourcers In 2017 https://goldengatebpo.com/multi-channel/evolving-channel-selection-imperative-outsourcers-2017/ Wed, 11 Jan 2017 14:32:45 +0000 http://goldengatebpo.com/?p=4894 ‘What’s past is prologue’ – William Shakespeare, The Tempest Upon reflection, it is amazing the extent to which elements of the past foretell the future.  In many cases, such events are highlighted in contemporary popular culture.  This was certainly the case during a recent episode of the popular AMC television show Halt and Catch Fire.  […]

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]]> A Better Way to Deploy Cloud Contact Center Software https://goldengatebpo.com/blog/better-way-deploy-cloud-contact-center-software/ Thu, 01 Dec 2016 22:06:39 +0000 http://goldengatebpo.com/?p=4862 Chances are likely your customer service agents are already using cloud contact center software. But when you think about it, your agents are only partially in the cloud. After all, they are still operating on physical machines like laptops, desktops and tablets. This hardware is expensive to purchase and maintain, especially for large contact centers […]

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]]> Golden Gate BPO Solutions Expands Chat Support Services to a Second Nearshore location for Existing Client, the leading Ecommerce Company Specializing in Digital Photo Products and Services https://goldengatebpo.com/press-releases/golden-gate-bpo-solutions-expands-chat-support-services-second-nearshore-location-existing-client-leading-ecommerce-company-specializing-digital-photo-products-services/ Wed, 27 Apr 2016 11:00:11 +0000 http://goldengatebpo.com/?p=4779 For Immediate Release April 27, 2016 Golden Gate BPO Solutions Weston, Florida, April 27, 2016 – Today, Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and business process outsourcing solutions, announced it launched chat support services on behalf of an existing client at a second Golden Gate BPO location, Belize City. Golden […]

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]]> Golden Gate BPO Solutions to Provide Call Center Support on behalf of TeletonUSA during its 30-hour Telethon Broadcast on Univision https://goldengatebpo.com/press-releases/golden-gate-bpo-solutions-provide-call-center-support-behalf-teletonusa-30-hour-telethon-broadcast-univision/ Fri, 04 Dec 2015 15:27:17 +0000 http://goldengatebpo.com/?p=4476 For Immediate Release Golden Gate BPO Solutions Weston, Florida, December 4, 2015 – Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and business process outsourcing solutions, announced today it will be providing call center support on behalf of the TeletonUSA Foundation for the third year in a row from its […]

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]]> Concerns Emerge about Stability of Guatemala and El Salvador in Central America for Contact Centers and BPO Companies https://goldengatebpo.com/blog/concerns-emerge-about-stability-of-guatemala-and-el-salvador-in-central-america-for-contact-centers-and-bpo-companies/ Thu, 17 Sep 2015 16:04:19 +0000 http://goldengatebpo.com/?p=4376 Recently, concerns have started to emerge about the stability of Central America, due to some high-profile political and public security issues that have cropped up this summer. However, Ovum (as well as many outsourcers and enterprises) believes that the region is one of strong value, both in terms of price and customer experience; thus, it will be incumbent on all vendors based in Central America to highlight these strengths to both prospects and clients.

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]]> ITEXPO Miami 2013, from January 30 – February 1st, was a True “Communications and Technology Marketplace” https://goldengatebpo.com/blog/itexpo-miami-2013-from-january-30-february-1st-was-a-true-communications-and-technology-marketplace/ Mon, 04 Feb 2013 13:00:46 +0000 http://goldengatebpo.com/?p=1369 The ITEXPO event each year in Miami Beach is truly a “communications and technology marketplace,” as is described by Rich Tehrani, CEO and Conference Chairman.  Of particular interest to us at Golden Gate BPO this year is what we dubbed the 4-channel agenda format, creating an environment rich with people, companies and exhibitors involved in […]

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]]> Golden Gate BPO Execs Attending IQPC 8th Annual Call Center Summit Orlando, FL – January 22-25, 2013 https://goldengatebpo.com/blog/golden-gate-bpo-execs-attending-iqpc-8th-annual-call-center-summit-orlando-fl-january-22-25-2013/ Tue, 22 Jan 2013 12:36:52 +0000 http://goldengatebpo.com/?p=1232 We hope to see you there.  Feel free to click through our Event Calendar under the “News” section of our website for details about the conference as well as the location. Call Center Summit, the sister event to the IQPC flagship Call Center Week, focuses on high-level conversations that move from strategy to action. This […]

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