Thanks a million to Phil Grudzinski, Lisa Nye Ford, Chris Haerich, Tom Chandler and the rest of the PACE Team, Board and Family for making this wonderful convention possible!!
About PACE
The Professional Association for Customer Engagement (PACE), formerly the American Teleservices Association (ATA), is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. PACE members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, chat service, and support.
Founded in 1983, the Professional Association for Customer Engagement (PACE) represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide. Contact centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than $900 billion.
PACE will enhance the ability of our members to provide outstanding customer engagement solutions to their customers and optimize revenue generation activities in global multi-channel contact center environments through:
- Contact center advocacy
- Programs for sharing industry best practices and advancing professional education
- Provision of industry benchmarking
- Meaningful and productive networking opportunities
- Compliance guidance and accreditation, including global compliance evolution
In an ever-changing marketplace, PACE delivers managerial insight into emerging technologies and new avenues of customer engagement representing integrated channels of contact in the 21st century.