Golden Gate BPO Solutions is a world-class outsourced contact center and customer care provider offering a high level of quality through customization and adaptation of our client’s culture. We achieve operating efficiencies through a balance of commitment to best practices and customization of these practices to maximize results and help grow our clients’ business. We provide decades of contact center, customer care and outsourcing expertise to each and every client.
Our Key Differentiators:
- Experience – We are a team of high-growth global contact center executives that evolved from value provider to commodity delivery and lower margins
- Niche Focus – Recognized that smaller niche outsourcers are capable of delivering high value customized solutions with higher and sustainable margins
- Opportunity – Identified deficiency in opportunities for smaller niche outsourcers due to lack of brand awareness in marketplace and limited vertical and/or service capabilities experience
- Necessity – Lack of consultative business development professionals who are effective and business-oriented in our industry