by admin | Nov 13, 2017 | Blog
I have been lucky enough to visit deployments around the world as part of my work in the outsourcing field, and I look forward to the opportunity of doing so whenever I venture to an overseas territory. On a recent visit to Jamaica, I was fortunate to have the...
by Jaime Weinsier | Nov 6, 2017 | Blog
Not to be the bearer of bad news, but the world in which we live is a pretty unstable place. Whether it be politically, economically, or related to public security, a lot of things going on right now are causing uncertainty. The impact that this can have on contact...
by admin | Oct 23, 2017 | Blog
Over the years, I have noticed one thing that often gets overlooked is the positive social impact of contact centers. As a CEO and owner of a BPO operation, I could not be prouder of the benefits that our investments provide communities at large. It is easy to forget...
by admin | Oct 16, 2017 | Blog
I am frequently asked by enterprise contact center buyers, “What sized outsourcer is it best to engage with for customer experience delivery?” Actually, there is no right or wrong answer to this question. There are some superb offerings in the customer experience...
by admin | Oct 10, 2017 | Blog
I like to use social media. I have accounts on LinkedIn, Facebook andTwitter, just to name a few. It helps me keep up with news, family and friends (not to mention providing me with a forum for sharing my blogs). But, what amazes me is the extent to which social...
by admin | Oct 2, 2017 | Blog
I am not a fan of morning network TV news programs. To me, they have become a repository for B-list celebrity interviews and features about upcoming talent shows. But one item that caught my eye recently was a feature on Good Morning America about when consumers...
