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In-House Contact Center Benchmark Insights – July 2017

Do you ever wonder how your contact center operations compare to your peers? If you’re facing the same challenges and experiencing the same trends as other contact center executives? As an outsourced contact center provider, it is imperative we do our best to understand what our clients and potential clients view as priorities, opportunities and ... Read More

Customer Experience is King in Travel and Tourism

Summer is a great chance to get away from the stresses of work to somewhere nice. But the anticipation of a relaxing getaway can be spoiled through poor customer experience delivery. Companies involved in travel and tourism need to be conscious that consumers of their services expect straightforward interactions in order to get on their ... Read More

How Amazon will Change the Grocery Game

On June 16, 2017, the business world shook when retailer juggernaut Amazon bought Whole Foods for $13.4 billion. On the outset to some, this deal will have major implications in the way we shop for groceries. For example, Amazon has made it clear that they intend to create a grocery delivery system that would delivery ... Read More

Will a New Dawn Break on Egyptian BPO?

One constant in BPO delivery is that nothing stays the same for very long. Just consider how different offshore and nearshore destinations were perceived a decade ago. Admittedly, back then there were far fewer locations vying for outsourcing investment, but among the most sought after was Egypt, which had emerged as a top choice for ... Read More

How Twitter Can Help Your Social Media Customer Experience

As a 17-year-old, I tend to use social media quite often (yes, that’s an understatement). There are some social media platforms I think are fads and will eventually lose my attention soon, but there are others that I truly believe will be relevant for the rest of my life, like Twitter. My favorite social media ... Read More