‘What’s past is prologue’ – William Shakespeare, The Tempest Upon reflection, it is amazing the extent to which elements of the past foretell the future. In many cases, such events are highlighted in contemporary popular culture. This was certainly the case during a recent episode of the popular AMC television show Halt and Catch Fire. ... Read More
Chances are likely your customer service agents are already using cloud contact center software. But when you think about it, your agents are only partially in the cloud. After all, they are still operating on physical machines like laptops, desktops and tablets. This hardware is expensive to purchase and maintain, especially for large contact centers ... Read More
Members of the Golden Gate BPO team took some time to attend Inc. Magazine’s GrowCo 2016 Conference in Las Vegas. GrowCo is a three-day event for entrepreneurs and business leaders who want to achieve sizable growth within their organizations. The conference brings together a dynamic program featuring headliners straight out ... Read More
The 2016 PACE (Professional Association for Customer Engagement) National Convention (took place last week, from April 3-6, at the Rosen Shingle Creek Hotel & Convention Center in Orlando, Florida. The theme for this year’s convention was “Leading Customer Engagement – Their Channel, Their Terms, Done Right.” The agenda followed suit with ... Read More
To most in the industry, Santo Domingo's large English-speaking population and close ties to the United States far outweigh its small talent pool of contact center managers and programmers and the country's antiquated labor laws.