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Evolving Channel Selection Imperative For Outsourcers In 2017

‘What’s past is prologue’ – William Shakespeare, The Tempest Upon reflection, it is amazing the extent to which elements of the past foretell the future.  In many cases, such events are highlighted in contemporary popular culture.  This was certainly the case during a recent episode of the popular AMC television show Halt and Catch Fire.  ... Read More

A Better Way to Deploy Cloud Contact Center Software

Chances are likely your customer service agents are already using cloud contact center software. But when you think about it, your agents are only partially in the cloud. After all, they are still operating on physical machines like laptops, desktops and tablets. This hardware is expensive to purchase and maintain, especially for large contact centers ... Read More

GROWCO 2016, May 17-19, 2016 at the Red Rock Casino Resort & Spa, Las Vegas

Members of the Golden Gate BPO team took some time to attend Inc. Magazine’s GrowCo 2016 Conference in Las Vegas.  GrowCo is a three-day event for entrepreneurs and business leaders who want to achieve sizable growth within their organizations. The conference brings together a dynamic program featuring headliners straight out ... Read More

2016 PACE Convention and Expo Summary

The 2016 PACE (Professional Association for Customer Engagement) National Convention (took place last week, from April 3-6, at the Rosen Shingle Creek Hotel & Convention Center in Orlando, Florida.  The theme for this year’s convention was “Leading Customer Engagement – Their Channel, Their Terms, Done Right.”  The agenda followed suit with ... Read More