• Home
  • /Associations & Organizations

Associations & Organizations


Professional Association for Customer Engagement (PACE)

PACE is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text.

Our Pace membership allows us to enhance contact with our customers and view and connect with what is happening with customer engagement strategies around the world.

To learn more, visit http://www.paceassociation.com/

Members of SOCAP International- Association for Customer Care Professionals

Society of Consumer Affairs Professionals in Business (SOCAP International)

SOCAP International represents best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business.

As members of SOCAP, we are part of a growing number of forward-focused customer care & engagement professionals and solution providers.

To learn more, visit https://www.socap.org/


Direct Marketing Association (DMA)

Direct Marketing Association (DMA) is the largest global association of marketers committed to advancing and protecting responsible data-driven marketing.

As members, we gain the competitive advantage – from research to conferences to education and training to coalitions to advocacy and industry compliance.

To learn more, visit http://thedma.org/

Electronic Retailing Association - Leaders in Direct-to-Consumer Commerce

Electronic Retailing Association (ERA)

Electronic Retailing Association (ERA) is the exclusive trade association representing the global $350 billion direct-to-consumer marketplace that utilize the power of direct response marketing through television and digital media to achieve measurable and accountable results. It’s advocacy team fights the battles on Capitol Hill so that businesses stay protected.

Being members of ERA allows us to gain insight and knowledge on best practices from industry thought leaders.

To learn more, visit http://www.retailing.org/

IQPC - International Quality & Produtivity Center

International Quality & Productivity Center (IQPC)

International Quality & Productivity Center (IQPC) provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programs, keeping them up-to-date with industry trends, technological developments and the regulatory landscape.

To learn more, visit http://www.iqpc.com/

Stephen Ferber Appointed To Dingman Center For Entrepreneurship Board Of Advisors

Dingman Center for Entrepreneurship

One of the oldest entrepreneur centers in the country, the Dingman Center has established itself as a national catalyst for entrepreneurship. It is one of the nation’s pre-eminent institutions where the research, education and practice of entrepreneurship are pursued vigorously. The Dingman Center develops and executes curricular and non-curricular programs that uniquely leverage Smith School thought leadership, experiential learning and their network of practitioners to provide maximum resources to the startup community.

For more information on the Dingman Center for Entrepreneurship, visit http://www.rhsmith.umd.edu/centers-excellence/dingman-center-entrepreneurship.