Belize | Outsourced Contact Center Provider

Location Overview:

  • Founded in December 2009
  • Partnered with Golden Gate BPO in January 2014
  • 815 workstations with capacity to scale
  • English language
  • Multichannel service capabilities
  • Specializing in innovative technology enabling transparency, efficiency and flexibility
  • Operating 24 / 7

Core Capabilities:

  • Customer Service
    • Customer care
    • Loyalty and retention
    • Technical support
    • BPO
  • Sales
    • Inbound and outbound
    • Direct sales
    • Lead generation
    • Order taking and conversion
    • Data verification
  • Back Office
    • Data entry
    • Document scanning
    • Data correction
    • Error processing and other back office functions
  • Other Services
    • Quality assurance
    • IVR services
Belize: Belize City

Facility Overview


Benefits and Differentiators:

  • Complete transparency 100% of the time for each client
  • High-quality, native English speaking workforce
  • Innovative technology enabling transparency, efficiency and flexibility
  • Positive and entrepreneurial company culture – out of the box thinking
  • English-speaking workforce with close proximity to the US
  • Recruitment, onboarding and overall HR mission to enhance career skills
  • Strong middle management – account and ops managers and team leads
  • Experience with handling seasonal and temporary call volume bursts

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