Belize | Outsourced Contact Center Provider
Location Overview:
- Founded in December 2009
- Partnered with Golden Gate BPO in January 2014
- 815 workstations with capacity to scale
- English language
- Multichannel service capabilities
- Specializing in innovative technology enabling transparency, efficiency and flexibility
- Operating 24 / 7
Core Capabilities:
- Customer Service
- Customer care
- Loyalty and retention
- Technical support
- BPO
- Sales
- Inbound and outbound
- Direct sales
- Lead generation
- Order taking and conversion
- Data verification
- Back Office
- Data entry
- Document scanning
- Data correction
- Error processing and other back office functions
- Other Services
- Quality assurance
- IVR services
Benefits and Differentiators:
- Complete transparency 100% of the time for each client
- High-quality, native English speaking workforce
- Innovative technology enabling transparency, efficiency and flexibility
- Positive and entrepreneurial company culture – out of the box thinking
- English-speaking workforce with close proximity to the US
- Recruitment, onboarding and overall HR mission to enhance career skills
- Strong middle management – account and ops managers and team leads
- Experience with handling seasonal and temporary call volume bursts
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