India Contact Center

Location Overview:

  • Founded in 1994
  • Partnered with Golden Gate BPO in December 2016
  • 1,500¬†workstations with capacity to scale
  • English language
  • Multichannel service capabilities
  • Specializing in business support services
  • Headquartered in Coimbatore, India
  • Operating 24 / 7

Core Capabilities:

  • Global Software Services (GSS)
    • Develops and supports software requirements for insurance, banking, financial institutions, capital markets and service-based industries
  • Business Support Services (BSS)
    • Provides complete and comprehensive business support services including contact center services, HR services, back-office and KPO solutions
  • A strong foundation in offering a variety of contact center solutions
    • Sales support, customer service, technical support, help desk support and administrative support
India: Coimbatore

Facility Overview

Benefits and Differentiators:

  • Offers tailored solutions to suit any requirements and consistently improves customer experience across all customer touch points
  • Leverages feature-rich customized solutions, state-of-the-art technology, unified desktops, innovative tools and highly trained contact center representatives to produce high-quality customer experience while also lowering overall cost of operations
  • Operates efforts under a perfect combination of world-class infrastructure and streamlined processes
  • The contact center service is designed to maximize the value of every customer interaction
    • Work as an extension of the client by incorporating organizational culture, brand values, training, quality standards and technical skills

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