India Contact Center

Location Overview:

  • Founded in 1994
  • Partnered with Golden Gate BPO in December 2016
  • 1,500¬†workstations with capacity to scale
  • English language
  • Multichannel service capabilities
  • Specializing in business support services
  • Headquartered in Coimbatore, India
  • Operating 24 / 7

Core Capabilities:

  • Global Software Services (GSS)
    • Develops and supports software requirements for insurance, banking, financial institutions, capital markets and service-based industries
  • Business Support Services (BSS)
    • Provides complete and comprehensive business support services including contact center services, HR services, back-office and KPO solutions
  • A strong foundation in offering a variety of contact center solutions
    • Sales support, customer service, technical support, help desk support and administrative support

Benefits and Differentiators:

  • Offers tailored solutions to suit any requirements and consistently improves customer experience across all customer touch points
  • Leverages feature-rich customized solutions, state-of-the-art technology, unified desktops, innovative tools and highly trained contact center representatives to produce high-quality customer experience while also lowering overall cost of operations
  • Operates efforts under a perfect combination of world-class infrastructure and streamlined processes
  • The contact center service is designed to maximize the value of every customer interaction
    • Work as an extension of the client by incorporating organizational culture, brand values, training, quality standards and technical skills

About India:

  • Largest single offshore delivery point in the world
  • Estimated to have the fourth largest number of internet users in the world
  • The first country to provide offshore contact center services to US-based companies, including the Philippines and Mexico
  • English is the predominant language for business, advanced education and public administration
  • There are over 125 million English speakers
  • The common law system and business environment is very similar to that of the US
  • More favorable and easy air flight connections from the US than most other offshore locations in the APAC region
India Contact Center
India: Coimbatore

Facility Overview