Santo Domingo, Dominican Republic Call Center Outsourcing

Location Overview:

  • Founded in 2012
  • Partnered with Golden Gate BPO in January 2013
  • 400 workstations with capacity to scale
  • English speaking and bilingual
  • Multichannel service capabilities
  • Focused on the US market
  • Operating 24 / 7

Core Capabilities:

  • Multichannel Contact Center Capabilities
    • Phone
    • Live chat
    • Email support
  • Outsourcing Services
    • Sales
    • Customer service and relationship management
    • Third party verification / QA
    • Virtual assistant services
  • Customized Technology Tools and Solutions

Benefits and Differentiators:

  • Provides superior customized outsourced contact center and business process solutions with a focus on serving the US
  • Creates operational efficiencies enhanced by customized technology tools and solutions
  • Delivers services in the most affordable manner by leveraging the latest cloud-based telecommunications and computing technologies along with its ability to add fixed infrastructure and capacity at exceptional value
  • A nearshore outsourcing alternative to US companies at a cost that competes with lower cost labor markets, such as the Asia-Pacific region
  • A team that is passionate at every level about operational performance, its clients’ businesses and creating positive differences in the contact center industry
  • Selectively recruits talented people with real-world expertise and experience and provides them with training and tools that will serve them well as CCPRO employees, ambassadors of the clients’ brands they represent, and long-term for the duration of their careers

About Santo Domingo, Dominican Republic:

  • Strong ties to the US and the Northeast; people “immersed” in the US culture
  • Close proximity to the US – 2 hours from Miami and 3.5 hours from NYC
  • Eastern standard time zone half of the year (no daylight savings time)
  • Service and sales-oriented culture, IT services and business process outsourcing
  • Government sponsored education programs – preparing the next generation of agents and management
  • Strong and continued support from government – CEI-RD, Secretary of State and government industries
  • Most advanced and stable telecommunications infrastructure in the Caribbean
  • Favorable workforce demographics, coveted job and career goals
  • Dominican Republic population = 10M, Santo Domingo = 3M
  • Multiple language proficiencies – English, Spanish, French, Portuguese and some European languages
Santo Domingo, Dominican Republic Location Overview
• Dominican Republic: Santo Domingo Call Center

Facility Overview