Santo Domingo, Dominican Republic Call Center Outsourcing

Location Overview:

  • Founded in 2012
  • Partnered with Golden Gate BPO in January 2013
  • 400 workstations with capacity to scale
  • English speaking and bilingual
  • Multichannel service capabilities
  • Focused on the US market
  • Operating 24 / 7

Core Capabilities:

  • Multichannel Contact Center Capabilities
    • Phone
    • Live chat
    • Email support
  • Outsourcing Services
    • Sales
    • Customer service and relationship management
    • Third party verification / QA
    • Virtual assistant services
  • Customized Technology Tools and Solutions
Dominican Republic: Santo Domingo

Facility Overview

Benefits and Differentiators:

  • Provides superior customized outsourced contact center and business process solutions with a focus on serving the US
  • Creates operational efficiencies enhanced by customized technology tools and solutions
  • Delivers services in the most affordable manner by leveraging the latest cloud-based telecommunications and computing technologies along with its ability to add fixed infrastructure and capacity at exceptional value
  • A nearshore outsourcing alternative to US companies at a cost that competes with lower cost labor markets, such as the Asia-Pacific region
  • A team that is passionate at every level about operational performance, its clients’ businesses and creating positive differences in the contact center industry
  • Selectively recruits talented people with real-world expertise and experience and provides them with training and tools that will serve them well as CCPRO employees, ambassadors of the clients’ brands they represent, and long-term for the duration of their careers

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