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Latest News

Execs in the Know Customer Response Summit 5 Exceptional!

Execs In The Know Customer Response Summit 5, at the Hyatt Regency Coconut Point Resort and Spa in Bonita Springs, Florida February 11-13, was exceptional!  We were first introduced to this event in 2011, at Customer Response Summit 2.  When presented with the opportunity to spend a few days with thought leaders in Social Media ... Read More

Execs In The Know – Customer Response Summit 5, February 11-13 in Bonita Springs, FL

Chad McDaniel, President and Conference Chair, says it best as he describes below the overall theme of the 3 day conference, Customer Response Summit 5, Customer Care for the Connected Customer. The first time I attended an Execs In the Know conference in May of 2011, I knew Chad McDaniel and his organization were on ... Read More

Golden Gate BPO Solutions Launches “U.S. Hispanic Market 360 Solutions Division” and Strategic Alliance with J de Armas & Company

“We have come to understand that marketing and wisely serving the US Hispanic Market requires the deepest of consumer insights, extensive knowledge of all the mosaic pieces that constitute the US Hispanic Market, vast understanding of similarities and vast differences, buying habits and buying triggers, including optimal ways to best connect and service each individual ... Read More

ITEXPO Miami 2013, from January 30 – February 1st, was a True “Communications and Technology Marketplace”

The ITEXPO event each year in Miami Beach is truly a “communications and technology marketplace,” as is described by Rich Tehrani, CEO and Conference Chairman.  Of particular interest to us at Golden Gate BPO this year is what we dubbed the 4-channel agenda format, creating an environment rich with people, companies and exhibitors involved in ... Read More

Guatemala Not only Stable and Growing Call Center Market, But Here for the Long Haul!!

An article recently published by IPS (INTER PRESS SERVICE News Agency) and written by Danilo Valladares highlights many of the reasons we at Golden Gate BPO have stayed committed to the Guatemala Call Center market over the years and our operating partner in Guatemala City. Depending on your current knowledge of the Call Center and ... Read More