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Multichannel Contact Center Solutions

We offer a unique and effective call center outsourcing alternative that provides our clients with a high touch client-service provider relationship. Our outsourced call center alternative yields world class customer care, technical support and sales along with the full spectrum of outsourcing functions required to serve clients’ customers.

In today’s consumer-demand environment, enterprises must have the ability to connect with end-users using a variety of channels. Digital communication vehicles are now more important than ever with the adoption of personal computing, smartphones and social communication platforms – consumers now have access to multiple touchpoints at their fingertips.

Our services are delivered from a handful of our niche-oriented, high-quality multichannel service providers strategically located in the United States, Dominican Republic, Jamaica, Belize, India and the Philippines.  This enables us to deliver our services on a customized, localized and personalized level to meet our clients’ operational and economic needs in a tailored and efficient manner.

Phone / Voice / IVR

Email

Webchat / Instant Message / Chat Bots

SMS / Text Message

Social Media

OUR BUSINESS PROCESS OUTSOURCING SOLUTIONS INCLUDE:

Customer Acquisition

  • Sales and Promotions to Existing Customers
  • Loyalty Marketing and Service
  • Affinity Marketing Services
  • New Product Launch Sales and Support
  • Customer Save Channel Support
  • Direct Response Sales and Support
  • Social Media Contact Management

Customer Care & Retention

  • Customer Care / Customer Service
  • Technical Support
  • Help Desk
  • Web-Based Solutions
  • Account Servicing
  • Collections
  • BPO & Back Office Solutions
  • Save and Retention Channels

Customer Growth

  • Sales and Promotions
  • Market Research
  • Lead Generation
  • New Customer Acquisition
  • Cross-Sell and Up-Sell

Optimization

  • Data Analytics
  • Brand Awareness Services
  • Concept and Product Testing
  • Quality Monitoring and Recording
  • BPO and Back-Office Solutions (non-essential functions)

HOW CAN WE HELP YOU?