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Strategic and Operational Consulting

Golden Gate BPO Advisory Services provides strategic and operational consulting services with an experienced team that includes various subject matter and technological expertise. We help clients evaluate their strategic planning, business and operations, including their contact center operations and business process outsourcing, to identify opportunities where they can enhance shareholder or enterprise value, increase revenue generation, improve operational delivery, reduce costs, and put in place the framework for an operation and culture that promotes continuous improvement.

Our business consultants have operational backgrounds, sat where our clients sit and have been on the hook for the same decisions our clients make in their business. From the initial stages of any business relationship, or potential business relationship, we all carry with us the requisite experience along with a curious mindset of wanting to understand a client’s overall business and owner/management’s personal needs or goals, along with a desire to help as a positive and active resource.

  • Sales and Marketing/Brand Building
  • Financial and Accounting
  • Strategic Analysis and Planning
  • Valuation Analysis
  • Operational Assessment and Solutions
  • Operational Cost and Performance Benchmarking
  • Operational Efficiencies and Improvement
  • Human Resources Process and Planning
  • Customer Care Operations
  • Customer Roadmap Development and Requirements
  • Vendor Qualification, Sourcing, Evaluation, Due Diligence, Selection, Implementation, Governance and/or Management
  • Procurement, Contracting, Contract and Contract Process Development and Negotiations Support
  • Transition Planning and Support

After developing an understanding of your business or needs, we will only take on those engagements for which we are certain can make a difference or positive impact.