by Stephen Ferber | Jul 10, 2013 | Consulting, Management, Press Releases
Golden Gate BPO Solutions finalized some key changes and additions to its service delivery partners this past month that will positively impact its ability to improve the depth, breadth and quality of service we provide. Firstsource USA will now be our delivery arm...
by Stephen Ferber | Jun 5, 2013 | Blog, Outsourcing
Article by Tracy Thompson It seemed like a simple question to me. Why can’t I buy
bananas grown by my grocery store in Phoenix? Apparently my grocery store
doesn’t grow bananas. In fact, the store manager looked at me like I was insane
when I asked if I could...
by Stephen Ferber | Mar 5, 2013 | Blog, Consulting, Management, Outsourcing
Having been a service provider in offshore and nearshore markets for about 14 years to augment and complement our US contact center solutions or as an alternative to higher cost locations, our preferred method of providing offshore and nearshore solutions is one that...
by Stephen Ferber | Nov 1, 2012 | Blog, Call Center, Outsourcing
Despite claims that the tourism industry has the hottest career prospects for smart young college grads in the DR, the call center/BPO industry has risen to become the top career choice for many of these individuals. Like so many countries in the Caribbean/ Latin...