Golden Gate BPO Solutions launched today its third call center program for one of the country’s largest authorized on-line retailers for the United States’ most prominent brands in the cable, telecommunications, satellite television and home security industries. In November of 2012, Golden Gate BPO began providing call center sales and service with its operating partner in Santiago, Dominican Republic, supporting the client’s telecommunications and satellite products and services. In February of 2013, the relationship was expanded to the client’s Cable/MSO side of the business.
According to Stephen Ferber, Managing Partner of Golden Gate BPO Solutions, “Now, we are starting to provide inbound call center sales and service with our operating partner in Guatemala City, Guatemala in an effort to grow and support our client’s exclusive Dining Club. We built our outsourced contact center model with the vision that Unites States’ based companies would be best served by strong small to middle market and regional contact center providers focused on quality, controlled growth and a long-term commitment to each and every client. In addition, we wanted to bring this alternative to the marketplace in a manner where clients would not be inhibited from a global solution or multi-geography outsourcing strategy that was difficult to manage. With our dedicated operating partners located in the United States, Latin America/Caribbean and Asia regions alongside our experienced management team, we are able to deliver superior service from each and every location on a standalone basis while harnessing the power of aggregating high touch and specialized providers. Our clients benefit by achieving superior operating performance that meets their economic requirements without having to settle for commoditized service delivery.”
Golden Gate BPO was originally engaged to be a strategic partner providing superior inbound sales and customer support for a portion of the company’s approximately 5 million and growing monthly inquiries it receives as a result of its network of websites, direct marketing and other innovative marketing.
About Golden Gate BPO Solutions
Golden Gate BPO Solutions provides outsourced contact center and CRM solutions, consulting and VMO Services; built on the premise that we want to serve our clients’ business and operational needs while meeting their economic and strategic objectives in the highest quality manner.
Our Team offers a tenured perspective earned from our prior experience in managing small, medium-sized and large US-based and global call centers servicing over 2 Billion+ customers. Based on our contact center/CRM experience we use our Best Practices platform as a means of challenging the status quo to assist in evolving the service delivery experience for your benefit.
Philosophy Behind our Contact Center Solution:
> You are Important and Need Someone that Values your Business and Relationship
> You deserve Personal Attention to help Drive Operational Excellence and address ‘Inevitable Change’
> You should have a Partner that puts Your Needs in Front of their Own and Doesn’t Cut Corners
Above all, the following represents our Overall Commitment to People, Business and our Industry:
RESOURCE
Our Opinions, Advice, Decisions, Recommendations or Offer of Help Place Your Needs First
UNDERSTANDING
Your Business and Your Needs and What we Believe Will Best Serve Your Needs
RELATIONSHIPS
Forge Life-Long Relationships
PERSPECTIVE
Transparent and Honest Advice based on our own Successes and Failures
Specialties: Contact Center and CRM Solutions, Consulting, Vendor Management, US Hispanic Market 360 Solutions, BPO Services, Data Analytics, Work Force Management and Quality Assurance
