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Don’t miss your chance to attend the 2015 PACE Washington TCPA Summit and ensure you’re knowledgeable on regulation and issues that can greatly impact risks to your organization. This is the event where regulators speak directly to attendees about the latest changes in consumer protection and risk management.

The FCC Declaratory Ruling is anticipated to be the most impactful piece of regulation since the Do Not Call Law was passed. PACE will be providing the most informative and practical guidance on the subject at our 2015 TCPA Washington Summit, September 27th – 29th at the W Hotel in Washington, D.C.

  • Find out what is required of your contact center to lawfully call your customers and prospects on their cell phones.
  • Get the knowledge you need to combat class action litigation.

All contact center and customer engagement professionals from consumer finance company, telecom, airline, hospitality, utility, bank or consultant.

If you engage with customers, this conference is for you! It is the only conference that gives you the insight to make the changes necessary in your business to stay compliant and decrease risk.

2015 Summit Agenda
Agenda is subject to change without notification.

Saturday, September 26th

9:00 am – 5:00 pm CECP Certification Training – Day One* Studio 1

Sunday, September 27th

9:00 am – 5:00 pm CECP Certification Training – Day Two* Studio 1
10:00 am – 4:00 pm National Board of Directors Meeting Studio 2
12:00 pm – 6:00 pm Registration Open Great Room Foyer
4:00 pm – 5:00 pm Chapter President Meeting Studio 2
6:00 pm – 8:00 pm Welcome Reception POV Lounge

Monday, September 28th

6:30 am – 7:45 am Runners Network Hotel Lobby
8:00 am – 5:00 pm Registration Open Great Room Foyer
8:00 am – 5:00 pm Platinum Lounge Great Room Foyer
8:00 am – 9:00 am Breakfast Great Room Foyer
9:00 am – 9:30 am Welcome Address
Michael Rauscher, PACE Chair
Great Room
9:30 am – 10:45 am PACE TCPA Appeal Update
Michele Shuster, MPS
Shay Dvoretzky, Jones Day
Great Room
10:45 am – 11:00 am Break Great Room Foyer
11:00 am – 11:45 am FCC Commissioner
Michael O’Rielly
Great Room
11:45 am – 12:30 pm FTC Director of Consumer Protection
Jessica Rich
Great Room
12:30 pm – 1:30 pm Lunch Great Room Foyer
1:30 pm – 2:15 pm Class Action Panel
Jeff Backman, Greenspoon Mader
Lauri Mazzuchetti, Kelley Drye
Seamus Duffy, Drinker Biddle & Reath
Great Room
2:15 pm – 2:30 pm Break Great Room Foyer
2:30 pm – 3:15 pm Compliance Officers Forum LIVE
Reid Houser, Sitel
Nick Whisler, MPS
Great Room
3:15 pm – 3:30 pm Break Great Room Foyer
3:30 pm – 4:15 pm Privacy Panel
   Melissa Fitzgerald, Gryphon Networks
Becky Burr, NeuStar
Ranata Bergman, ADT, Inc.
Anthony Ciaccotore, MPS
Great Room
4:30 pm – 5:30 pm Reception Great Room Foyer
6:00 pm – 9:00 pm PAC Event* National Press Club

Tuesday, September 29th

6:30 am – 7:45 am Runners Network Hotel Lobby
8:00 am – 12:00 pm Registration Open Great Room Foyer
8:00 am – 5:00 pm Platinum Lounge Great Room Foyer
8:00 am – 9:00 am Breakfast Great Room Foyer
9:00 am – 9:15 am An American Customer Experience Success Story
Matt Zemon, jobs4america Chairman
Great Room
9:15 am – 10:00 am “Labor Pains”
   Kevin Hegebarth, HireIQ Solutions
Tim Collopy, Dialog Direct
James Durian, Michigan Economic Development
Great Room
10:00 am – 10:45 am “Doing Well by Doing Good”
Jack Wilkie, jobs4america President
Great Room Foyer
10:45 am – 11:00 am Break Great Room
11:00 am – 12:00 pm “Passport to Freedom”
Stedman Graham, S. Graham & Associates
Great Room
12:00 pm – 12:15 pm Spirit of America Award Presentation      Great Room
12:15 pm – 1:15 pm Lunch Great Room Foyer
1:00 pm – 3:00 pm CECP Certification Exam* Studio 1
1:15 pm – 2:00 pm Breach Panel
Jeremy Henley, ID Experts
Greg Sparrow, CompliancePoint
Phillip Naples, Pritchard & Jerden, Inc.
Great Room
2:00 pm – 2:15 pm Break Great Room Foyer
2:15 pm – 3:00 pm TCPA Panel
Mitch Roth, Roth Donner & Jackson
Marc Roth, Manatt, Phelps & Phillips
Christine Reilly, Manatt, Phelps & Phillips
Great Room
3:00 pm – 3:45 pm Technology Panel Great Room
3:45 pm – 4:00 pm Closing Remarks
Michael Rauscher, PACE Chair