Don’t miss your chance to attend the 2015 PACE Washington TCPA Summit and ensure you’re knowledgeable on regulation and issues that can greatly impact risks to your organization. This is the event where regulators speak directly to attendees about the latest changes in consumer protection and risk management.
The FCC Declaratory Ruling is anticipated to be the most impactful piece of regulation since the Do Not Call Law was passed. PACE will be providing the most informative and practical guidance on the subject at our 2015 TCPA Washington Summit, September 27th – 29th at the W Hotel in Washington, D.C.
- Find out what is required of your contact center to lawfully call your customers and prospects on their cell phones.
- Get the knowledge you need to combat class action litigation.
All contact center and customer engagement professionals from consumer finance company, telecom, airline, hospitality, utility, bank or consultant.
If you engage with customers, this conference is for you! It is the only conference that gives you the insight to make the changes necessary in your business to stay compliant and decrease risk.
2015 Summit Agenda
Agenda is subject to change without notification.
Saturday, September 26th |
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9:00 am – 5:00 pm | CECP Certification Training – Day One* | Studio 1 |
Sunday, September 27th |
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9:00 am – 5:00 pm | CECP Certification Training – Day Two* | Studio 1 |
10:00 am – 4:00 pm | National Board of Directors Meeting | Studio 2 |
12:00 pm – 6:00 pm | Registration Open | Great Room Foyer |
4:00 pm – 5:00 pm | Chapter President Meeting | Studio 2 |
6:00 pm – 8:00 pm | Welcome Reception | POV Lounge |
Monday, September 28th |
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6:30 am – 7:45 am | Runners Network | Hotel Lobby |
8:00 am – 5:00 pm | Registration Open | Great Room Foyer |
8:00 am – 5:00 pm | Platinum Lounge | Great Room Foyer |
8:00 am – 9:00 am | Breakfast | Great Room Foyer |
9:00 am – 9:30 am | Welcome Address Michael Rauscher, PACE Chair |
Great Room |
9:30 am – 10:45 am | PACE TCPA Appeal Update Michele Shuster, MPS Shay Dvoretzky, Jones Day |
Great Room |
10:45 am – 11:00 am | Break | Great Room Foyer |
11:00 am – 11:45 am | FCC Commissioner Michael O’Rielly |
Great Room |
11:45 am – 12:30 pm | FTC Director of Consumer Protection Jessica Rich |
Great Room |
12:30 pm – 1:30 pm | Lunch | Great Room Foyer |
1:30 pm – 2:15 pm | Class Action Panel Jeff Backman, Greenspoon Mader Lauri Mazzuchetti, Kelley Drye Seamus Duffy, Drinker Biddle & Reath |
Great Room |
2:15 pm – 2:30 pm | Break | Great Room Foyer |
2:30 pm – 3:15 pm | Compliance Officers Forum LIVE Reid Houser, Sitel Nick Whisler, MPS |
Great Room |
3:15 pm – 3:30 pm | Break | Great Room Foyer |
3:30 pm – 4:15 pm | Privacy Panel Melissa Fitzgerald, Gryphon Networks Becky Burr, NeuStar Ranata Bergman, ADT, Inc. Anthony Ciaccotore, MPS |
Great Room |
4:30 pm – 5:30 pm | Reception | Great Room Foyer |
6:00 pm – 9:00 pm | PAC Event* | National Press Club |
Tuesday, September 29th |
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6:30 am – 7:45 am | Runners Network | Hotel Lobby |
8:00 am – 12:00 pm | Registration Open | Great Room Foyer |
8:00 am – 5:00 pm | Platinum Lounge | Great Room Foyer |
8:00 am – 9:00 am | Breakfast | Great Room Foyer |
9:00 am – 9:15 am | An American Customer Experience Success Story Matt Zemon, jobs4america Chairman |
Great Room |
9:15 am – 10:00 am | “Labor Pains” Kevin Hegebarth, HireIQ Solutions Tim Collopy, Dialog Direct James Durian, Michigan Economic Development |
Great Room |
10:00 am – 10:45 am | “Doing Well by Doing Good” Jack Wilkie, jobs4america President |
Great Room Foyer |
10:45 am – 11:00 am | Break | Great Room |
11:00 am – 12:00 pm | “Passport to Freedom” Stedman Graham, S. Graham & Associates |
Great Room |
12:00 pm – 12:15 pm | Spirit of America Award Presentation | Great Room |
12:15 pm – 1:15 pm | Lunch | Great Room Foyer |
1:00 pm – 3:00 pm | CECP Certification Exam* | Studio 1 |
1:15 pm – 2:00 pm | Breach Panel Jeremy Henley, ID Experts Greg Sparrow, CompliancePoint Phillip Naples, Pritchard & Jerden, Inc. |
Great Room |
2:00 pm – 2:15 pm | Break | Great Room Foyer |
2:15 pm – 3:00 pm | TCPA Panel Mitch Roth, Roth Donner & Jackson Marc Roth, Manatt, Phelps & Phillips Christine Reilly, Manatt, Phelps & Phillips |
Great Room |
3:00 pm – 3:45 pm | Technology Panel | Great Room |
3:45 pm – 4:00 pm | Closing Remarks Michael Rauscher, PACE Chair |