Outsourcing Redefined

Golden Gate BPO Solutions delivers world-class customer relationship management (CRM) services on behalf of some of America’s most well-known companies and brands. Although our clients differ in size and industry, they all share the same obsession and mindset; providing an outstanding customer experience is necessary to achieve ambitious growth plans, increased customer loyalty and an enhanced public reputation.

Founded in 2006, our goal was to create a global and multichannel outsourced contact center solution where quality, customization, and low cost could all co-exist. In short, we wanted to build an alternative for those clients who needed more than a cheap, commoditized and variable cost solution delivered by one of the large and bulky “category killer” outsourcers. We currently provide our services from locations in the United States, Belize, Dominican Republic, Jamaica, the Philippines, Kenya and South Africa.

• High level of quality through customization and adaptation of each client’s culture
• Increased speed to market, implementation and launch through entrepreneurial culture and management commitment
• Achievement of operating efficiencies through a balance of commitment to best practices and customization of these practices to maximize the results of each program scope
• Competitively priced solutions that yield a lower cost of outsourcing to our clients

Stephen is the founder and CEO of Golden Gate BPO Solutions, a global provider of multichannel outsourced contact center and staffing solutions. Founded in 2006, Golden Gate BPO was recently recognized by Inc. Magazine in 2019 for the 4^th consecutive year as one of America’s Fastest-Growing Private Companies, the “Inc 5000.” Stephen continues to practice business law and launched PAYDIRT Sports Law in 2018 after earning certification from the NFL Players Association to represent athletes as their NFL Agent and Contract Advisor.

While building Golden Gate BPO, Stephen also served as EVP-Strategic Planning and General Counsel of Interactive Response Technologies (IRT) from 2008-2011, where he played a significant role in IRT’s growth from $15M in revenues to over $120M during that time.  He successfully represented the company and its leadership team through a sell-side process that culminated in the company’s sale to HSBC Private Equity.

Prior to founding Golden Gate BPO and joining IRT, Stephen represented high net worth individuals, executives and middle management as an attorney and business advisor, primarily with respect to complex employment and executive compensation agreements.  He also represented and managed several companies and their ownership groups through business reorganizations and sell-side investment banking transactions.

Ferber served as Executive Vice President and General Counsel at Precision Response Corporation (PRC).  He joined PRC in 1996 as Associate Counsel, where he rapidly ascended to a key role on the executive leadership team.  Stephen was responsible for all aspects of the company’s legal affairs, strategic planning, mergers and acquisitions, and international business development and operations.  After becoming a subsidiary of IAC/Interactive Corporation (IAC), a Russell 1000 company, he took over IAC affiliate business development and operations, which included companies such as Expedia, Hotels.com, Home Shopping Network, Match.com, Ticketmaster and LendingTree. During his 8-year tenure with PRC, the company grew from 400 to over 14,000 employees worldwide.  Stephen contributed to the company’s accelerated growth by establishing PRC’s offshore strategy and capabilities in several international locations, completing several acquisitions and enhancing the company’s operational and financial performance.  He also played an important role with respect to PRC’s multiple initial public stock offerings (raising over $350M in equity between 1996 and 1997), other financing initiatives, and PRC’s sale to IAC in 2000, which was valued at $755M.

Stephen began his professional career in the Financial Advisory Services group of PwC, working out of the firm’s Miami, Florida office.  He joined PwC as an intern during his second year in law school and accepted a full-time position upon his graduation in 1993. During his tenure at PwC, Stephen advanced to the level of Senior Associate with a primary focus on business turnarounds and reorganizations and taxation, in addition to business valuations, mergers and acquisitions, and litigation support.

Mr. Ferber earned a Bachelor of Science degree in accounting from the University of Maryland’s Robert H. Smith School of Business, where he was a proud member of the Maryland Terrapins Varsity Tennis Team. He received a Juris Doctorate from the University of Miami School of Law, specializing in corporate, international and tax law. In addition to holding the currently inactive designation of Certified Public Accountant (CPA), Mr. Ferber is licensed to practice law in the State of Florida and is a member of the Florida Bar.

 Certifications and Accreditations

• Attorney and Counselor at Law – State of Florida, Florida Bar #0994545
• Certified Public Accountant (Inactive) – State of Virginia, Certificate #017089
• Certified Contract Advisor and Agent, NFL Players Association, Member ID #62617

 Professional Associations

• American Bar Association
• American Institute of Certified Public Accountants
• Broward County Bar Association
• Florida Bar Association

Board Affiliations

• University of Maryland Robert H. Smith School of Business / Dingman Center for Entrepreneurship
• Mount Sinai Medical Center Miami Beach, Florida