An article recently published by IPS (INTER PRESS SERVICE News Agency) and written by Danilo Valladares highlights many of the reasons we at Golden Gate BPO have stayed committed to the Guatemala Call Center market over the years and our operating partner in Guatemala City.
Depending on your current knowledge of the Call Center and BPO industry in Guatemala and Central America, some of the statistics referred to in the article may redundant to what you already know, nonetheless the following are some good highlights from the article:
- Call Center industry began its expansion in Guatemala since 2003, when it began to cater to the U.S. market.
- Guatemala’s proximity to the US, compatible time zones and competitive prices that can be offered to United States based companies make Guatemala an attractive outsourcing market for U.S. clients.
- Guatemala’s current call centers employ about 10,000 young people who are bilingual in English and Spanish, and another 6,000 to 8,000 who speak only Spanish.
- According to José Calderón, of the Language Learning Centre at the public San Carlos University of Guatemala, “The idea is for young people to learn English from the time they enter university, so that within five years we will have between 40,000 and 50,000 young people who know the language.” In addition, the call centres are encouraging young people to learn English or perfect it
- According to AGEXPORT, “call centre revenues amounted to 194.9 million dollars in 2011, 46 percent more than in 2010, while this year a 24 percent increase, to 242 million dollars, is expected.”
Click Here for Full Article:
http://www.ipsnews.net/2012/11/directing-your-call-in-guatemala/