The 2013 PACE (Professional Association for Customer Engagement) Annual Convention and Expo is about 10 days away, starting the evening of March 10th and continuing through March 13th, in Scottsdale, AZ at the Westin Kierland Resort. The theme running through the content sessions for this year’s event is “Driving Solutions for Today’s Customer Interactions.”
“We have been supportive of PACE, formerly the ATA (American Teleservices Association), as a company, since our inception in 2006, and as individuals for at least twice as long,” stated Stephen Ferber, Managing Partner of Golden Gate BPO Solutions. “The 2013 PACE Annual Convention and Expo should offer attendees with quantifiable, step-by-step and practical multi-channel customer service and support solutions based upon the insights and perspectives of several keynote speakers and industry veterans. In addition, the opportunity to network with industry colleagues always makes attendance at PACE events a worthwhile decision.”
Several Golden Gate BPO executives are attending this year’s PACE Annual Convention and Expo, and we would love to meet up with you!! Feel free to fill out our Contact or Questions/Comments form or just give us a call and we can schedule some time.
About PACE
The Professional Association for Customer Engagement (PACE), formerly the American Teleservices Association (ATA), is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. PACE members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, chat service, and support.
Founded in 1983, the Professional Association for Customer Engagement (PACE) represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide. Contact centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than $900 billion.
PACE will enhance the ability of our members to provide outstanding customer engagement solutions to their customers and optimize revenue generation activities in global multi-channel contact center environments through:
- Contact center advocacy
- Programs for sharing industry best practices and advancing professional education
- Provision of industry benchmarking
- Meaningful and productive networking opportunities
- Compliance guidance and accreditation, including global compliance evolution
In an ever-changing marketplace, PACE delivers managerial insight into emerging technologies and new avenues of customer engagement representing integrated channels of contact in the 21st century.