Our Miami Contact Center is unique. From this location, we are able to serve small scale outsourcing projects and develop new outsourcing initiatives. Over the years, we have seen an enormous amount of businesses unable to take advantage of the opportunity to professionally outsource their customer care, technical support, acquisition and other BPO work because the size of their projects are simply too small to fully-leverage the cost of supervision, quality assurance, program management and the information technology needs required to produce a high quality and efficiently run outsourcing operation. We have cracked the code!
As a company always seeking to be a resource in the industry in any way we can, we have finally been able to bring to market a solution for companies that makes outsourcing an earlier stage option for companies. With most high quality outsourcing firms unable to offer a cost effective and value added outsourcing option to companies in need when the number of full-time equivalent agents are less than 20-25 representatives, we have been able to address this with a viable and much needed solution for clients within our 85-workstation contact center we launched in Miami, FL on January 15, 2015.
Call center outsourcing helps organizations better manage customer relationships and focus on their core business by putting that function in the hands of outsourcers like us. Now, with the addition of our Miami, FL based contact center operation and experienced management team, we can bring our core business and expertise to clients at an earlier entry point, from developing, enhancing and putting into practice a customer journey map to implementing operational best practices that will enhance service quality, brand value and boost customer experience while maximizing revenue opportunities and decreasing the cost of service.