Time for a Reality Check on Indian BPO

Time for a Reality Check on Indian BPO

Of course, some contact center or BPO locations work better than others. The most attractive locations are those that have longevity because they deliver a high-value, quality customer experience in a stable atmosphere. This is one of the reasons why India remains...
Automation in the Contact Center is a Reality

Automation in the Contact Center is a Reality

It is still surprising to me how there continues to be so much resistance to trying new approaches in customer experience management. Recently, I have been meeting people on all sides of the CRM equation who feel that automation is a fad that will eventually...
Twice As Nice: Our Inc. 5000 Story

Twice As Nice: Our Inc. 5000 Story

Every entrepreneur dreams of the moment they’ll make it to the Inc.5000, Inc. magazine’s prestigious list of America’s fastest growing private companies and a signal of success and industry recognition. Our 2017 ranking marks our second consecutive year on the Inc....
In-House Contact Center Benchmark Insights – July 2017

In-House Contact Center Benchmark Insights – July 2017

Do you ever wonder how your contact center operations compare to your peers? If you’re facing the same challenges and experiencing the same trends as other contact center executives? As an outsourced contact center provider, it is imperative we do our best to...
Customer Experience is King in Travel and Tourism

Customer Experience is King in Travel and Tourism

Summer is a great chance to get away from the stresses of work to somewhere nice. But the anticipation of a relaxing getaway can be spoiled through poor customer experience delivery. Companies involved in travel and tourism need to be conscious that consumers of their...