by admin | Sep 25, 2017 | Blog
Of course, some contact center or BPO locations work better than others. The most attractive locations are those that have longevity because they deliver a high-value, quality customer experience in a stable atmosphere. This is one of the reasons why India remains...
by admin | Sep 18, 2017 | Blog
As the CEO of a global contact center services company, I have been lucky enough to see what makes for a good delivery point. Equally, my travels have also provided me with insight on what can limit a location’s BPO effectiveness. Making a poor choice can be...
by admin | Sep 11, 2017 | Blog
It is still surprising to me how there continues to be so much resistance to trying new approaches in customer experience management. Recently, I have been meeting people on all sides of the CRM equation who feel that automation is a fad that will eventually...
by admin | Aug 31, 2017 | Blog
Every entrepreneur dreams of the moment they’ll make it to the Inc.5000, Inc. magazine’s prestigious list of America’s fastest growing private companies and a signal of success and industry recognition. Our 2017 ranking marks our second consecutive year on the Inc....
by admin | Aug 16, 2017 | Blog
Do you ever wonder how your contact center operations compare to your peers? If you’re facing the same challenges and experiencing the same trends as other contact center executives? As an outsourced contact center provider, it is imperative we do our best to...
by admin | Aug 15, 2017 | Blog
Summer is a great chance to get away from the stresses of work to somewhere nice. But the anticipation of a relaxing getaway can be spoiled through poor customer experience delivery. Companies involved in travel and tourism need to be conscious that consumers of their...
