by admin | Jan 20, 2017 | Blog, Call Center Consulting, Outsourcing
The robustness of any industry can be measured not only by the number of large vendors seeking to shore up their market-share, but also through the upstart firms aiming to carve out their own position. In the case of front-office BPO, the extent to which the small to...
by admin | Jan 11, 2017 | Blog, Call Center, Call Center Consulting, Customer Engagement, Multi-Channel, Outsourcing
‘What’s past is prologue’ – William Shakespeare, The Tempest Upon reflection, it is amazing the extent to which elements of the past foretell the future. In many cases, such events are highlighted in contemporary popular culture. This was certainly the case during a...
by admin | Dec 1, 2016 | Blog, Call Center, Call Center Consulting
Chances are likely your customer service agents are already using cloud contact center software. But when you think about it, your agents are only partially in the cloud. After all, they are still operating on physical machines like laptops, desktops and tablets. This...
by admin | May 31, 2016 | Blog
Members of the Golden Gate BPO team took some time to attend Inc. Magazine’s GrowCo 2016 Conference in Las Vegas. GrowCo is a three-day event for entrepreneurs and business leaders who want to achieve sizable growth within their organizations. The conference brings...
by admin | Apr 14, 2016 | Blog, Customer Engagement
[vc_row][vc_column][vc_single_image image=”4768″ img_size=”full” css=”.vc_custom_1460669495932{padding-bottom: 15px !important;}”][vc_column_text]The 2016 PACE (Professional Association for Customer Engagement) National Convention...
by Stephen Ferber | Dec 3, 2015 | Blog, Hispanic Marketing
To most in the industry, Santo Domingo’s large English-speaking population and close ties to the United States far outweigh its small talent pool of contact center managers and programmers and the country’s antiquated labor laws. Santo Domingo was the...
