by admin | Mar 29, 2017 | Blog, Call Center, Call Center Consulting, Nearshore, offshore, Outsourcing
To be the initial player in a new contact center delivery market is a rare occurrence. Not only do these locations come about infrequently, but as the world gets flatter, the addressable number of new countries popping up will only diminish. However, recognizing...
by admin | Mar 15, 2017 | Blog, Call Center, Customer Engagement
As a newcomer to this industry, I’ve spent the past several weeks getting myself immersed in all things customer engagement. From soaking in industry research to reading relevant articles and news to learning our own business at Golden Gate BPO Solutions, it’s been...
by admin | Jan 26, 2017 | Blog, Call Center, Call Center Consulting, Consulting, Jamaica
One of the things that I love about working in contact center services is watching the evolution of this business. Having spent a great deal of time working with clients requiring nearshore support, I have come to appreciate the quality that can be found in Jamaica...
by admin | Jan 11, 2017 | Blog, Call Center, Call Center Consulting, Customer Engagement, Multi-Channel, Outsourcing
‘What’s past is prologue’ – William Shakespeare, The Tempest Upon reflection, it is amazing the extent to which elements of the past foretell the future. In many cases, such events are highlighted in contemporary popular culture. This was certainly the case during a...
by admin | Dec 1, 2016 | Blog, Call Center, Call Center Consulting
Chances are likely your customer service agents are already using cloud contact center software. But when you think about it, your agents are only partially in the cloud. After all, they are still operating on physical machines like laptops, desktops and tablets. This...
by Stephen Ferber | Dec 4, 2015 | Call Center, Call Center Consulting, Hispanic Marketing, Press Releases
For Immediate Release Golden Gate BPO Solutions Weston, Florida, December 4, 2015 – Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and business process outsourcing solutions, announced today it will be providing call center...
